[Resolved]  VLCC — Skin and Hair treatment

To,
VLCC, Malad West
Through its representative Jayshree

1. We paid Rs. 60, 000 to VLCC somewhere around August 2021 for skin care and hair care kit treatment. The agreed timeline for completing treatment was six months from the date of payment;
2. We are about to complete 7months, however, work done is about 60%;
3. No improvement on face pigmentation as of now;
4. Lack of coordination from your end, even after repetitive calls from our end;
5. We decided to go with VLCC based on the promise of cleaning the face by removing pigmentation, but zero result as on date;
6. We agreed to opt for your services due to locational advantage i.e. we stay at Malad and center being at Malad at 5min drive. While calling on 6th April 2022 we were told that Malad center is closed few days back. We were not informed about the same. Now, we have been given option of either going to Andheri or Kandivali center, which we have refused as we cannot spend time on traveling as we have small kid alone at home;

As we are cheated by your office by making false promises and misrepresentation, our request, as we discussed, is as follows:
1. Refund amount proportionate to work being pending;
2. Alternatively, we will have to rely on legal recourse at cost and consequences to your account.

We have requested for refund at the first place to amicably settle the issue. Kindly revert back with your response at your earliest.