VLCC — Unable to avail services in existing package

I have registered for a full-body laser package at Vlcc, Pitampura centre.
After my relocation to Hyderabad, the same has been moved to the Secunderabad branch which is now closed. Hence, I am not able to avail the services anymore and it's really troublesome. Not getting any resolution after exchanging so many calls. I requested to move my package back to the Pitampura branch but it didn't happen even after repeated follow-ups.

I am now not able to avail any service and they keep saying they are not able to fetch my details.