VLCC — Underlying and laser treatment

SalReb

Sep 6, 2022

Address:

Sharjah

I paid for dark circle treatment in March, 2022 at VLCC Sharjah. My first first session for lactic peel went wrong because DR. Hanan while cleaing off the chemical from my eyes used wrong way and the chemical went inside my eyes, I started screaming and rushed to wash basin to wash my eyes. I immediately went to reception and complained, the receptionist Anum did not accept it and kept on continously saying she is a very good doctor and she cannot do that, I asked the receptionist to call your manager, the manger Ms. Ritu when came took it so easy and paid no attention to my complain.
I told them I will not continue my session with Dr.Hanan, I want to be treated by another dermatologist. When I called again to book my appointment the receptionist did not give me appointment as per her another dermatologist Dr. Lina visits only on Sunday, so I managed to match my off days from work and asked the receptionist to book for Sundays only, initially she booked but one day before the session she calls and says Dr. Lina doesn't visit the center, the next time she said Dr. Lina is sick, and this is going on with lame excuses since the month of May. I paid 4280 for the dark circles treatment and I am not getting it. I am asking for refund they are not giving me my money back. I have been in conversation with Ms. Hind and as per her managers are not approving my refund.
As per them now sharjah branch is closed due to maintenance, luckily I went to visit the sharjah branch and saw no maintenance going on there instead its closed with red stickers there, they have kept on lying and they are not returning my money back nor giving any treatment.
I also started doing laser hair removal beginning this year, my session is due this month, I was promised for appointment booked for 05Monday22, till now I'm waiting no one booked my appointment or called me.
VLCC is taking money and not giving the service. I want my money back
I would suggest everyone don't book your services with VLCC.
Also the managers are pathetic
They are only after collecting money
No one cares about customers.
I want the solution of my matter urgently.

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VLCC customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2022

VLCC Customer Care's response We have shared the case details with the concerned team pls connect us through our customer care Portal [protected]@vlccwellness.com

Regards
Nidhi

Sep 10, 2022

Updated by SalReb Please provide complete email I'd for vlcc so I can contact vlcc for my complaint.
Send me on my email please.
[protected]@hotmail.com.

Sep 10, 2022

Updated by SalReb I paid for dark circle treatment in March, 2022 at VLCC Sharjah. My first first session for lactic peel went wrong because DR. Hanan while cleaing off the chemical from my eyes used wrong way and the chemical went inside my eyes, I started screaming and rushed to wash basin to wash my eyes. I immediately went to reception and complained, the receptionist Anum did not accept it and kept on continously saying she is a very good doctor and she cannot do that, I asked the receptionist to call your manager, the manger Ms. Ritu when came took it so easy and paid no attention to my complain.
I told them I will not continue my session with Dr.Hanan, I want to be treated by another dermatologist. When I called again to book my appointment the receptionist did not give me appointment as per her another dermatologist Dr. Lina visits only on Sunday, so I managed to match my off days from work and asked the receptionist to book for Sundays only, initially she booked but one day before the session she calls and says Dr. Lina doesn't visit the center, the next time she said Dr. Lina is sick, and this is going on with lame excuses since the month of May. I paid 4280 for the dark circles treatment and I am not getting it. I am asking for refund they are not giving me my money back. I have been in conversation with Ms. Hind and as per her managers are not approving my refund.
As per them now sharjah branch is closed due to maintenance, luckily I went to visit the sharjah branch and saw no maintenance going on there instead its closed with red stickers there, they have kept on lying and they are not returning my money back nor giving any treatment.
I also started doing laser hair removal beginning this year, my session is due this month, I was promised for appointment booked for 05Monday22, till now I'm waiting no one booked my appointment or called me.
VLCC is taking money and not giving the service. I want my money back
I would suggest everyone don't book your services with VLCC.
Also the managers are pathetic
They are only after collecting money
No one cares about customers.
I want the solution of my matter urgently.