[Resolved]  VLCC — VLCC Forfeited the money without any services

Address:G-1, Balleshwar Square, Opp Iskon Temple,G.G. Highway Ahmedabad, Gujarat, 380015

Hi Team,
My wife (Asha Thakrar) has taken services of INR 125000/- for weight loss where the Local Ahmedabad office manager told my wife to take one more round of weight loss service.
The Ahmedabad store manager convinced my wife to pay INR 5000 as deposit and verbally said you will get it back if you do not opt for any services.
My wife paid INR 5000 on her words and she got a message in her mobile as Payment receipt where there is no link to get receipt.
Now my wife asked for INR 5000 which was paid by her as she didn't like the approach & services of Ahmedabad S G Road Branch services. The manager refused by saying we have sent you a receipt and it is mentioned that it is non refundable. Please find attached screenshot of messages where there is no link to download any receipt for INR 5000/-.
First thing the Manager has clearly told my wife is that she will get money back if she doesn't opt for any services and second thing there is no receipt has been received from VLCC end Neither in Mobile Nor in Hard copy. Also VLCC staff has not taken any service booking form or any link approval where my wife has given written or online consent for non refundable deposit.
I am asking for money back as we are not satisfied with any services from VLCC and the behavior of staff.
Expecting your response as soon as possible.
Regards, Mayur Thakrar+91 [protected]
+1 photos
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Apr 29, 2023
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Mar 28, 2023
VLCC Customer Care's response
We have no refund policy and customer has been informed about the same.
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