[Resolved]  VLCC — VLCC franchise cheating vlcc's regular clients

Address:Gurgaon, Haryana, 122001

I took face firming package from vlcc franchise and i dint knew that its franchise not company's saloon.i paid 13500 in cash when i took first sitting .9 sittings were there in package and one sitting per week was compulsory.but after two sittings the girl who was doing my face firming left the saloon. After that they kept on searching new girl for 15 20 days. I called them 2 3 times and even went saloon twice . They told me every time that they will arrange soon. I dint want to take risk with my face by getting it done from new girl so i told them to transfer my package in another vlcc. Now its been 2 months they are ignoring it. Now after so much of argument they are saying that they will just transfer 7000 out of 13500. How they can deduct 6500 for two sittings when 13500 was for 9 sittings and they say that its company's transfer rule. How can VLCC can their regular clients like this through their franchise? How can we differentiate that it is company's centre or their franchise?
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Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2016
VLCC Customer Care's response
Dear Ma'am , Greetings from VLCC! It is our endeavor to offer the best experience to our customers and your feedback is highly valuable to us. Please let us know your contact details and the Center location in order to gather details about your concern and resolve the issue at the earliest. Best Regards, Team VLCC
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    VLCC Phone
    +91 11 4163 1976 [Regd. Office]
    +91 12 4471 9700 [Corp. Office]
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    64, HSIIDC Sector - 18, Maruti Industrial Area, Gurgaon, Haryana, India - 122015
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