YES, VLCC (wellness), ah wellness - really? sector 18, Noida, with all the center managers and counselors are classic examples o[censored]nprofessionalism, fake promises and apathetic.
In November 2018 Nov, I went to VLCC with a general enquiry for reduction of acne marks & how to get the glow back. The counselor at that point of time(Swati), now I can say, had no knowledge and only meant to sell the package. She called me no less than 10 times, checking what I thought of, she would give me a discount, also some extra services and what not.
Naïve me then(influenced by my sister's good experience with VLCC Mumbai), thought that services & experts would be at par, agreed to lay their unprofessional hands on my skin. I was given black peel, eno peel, glycolic peel, derma pen, rejuve and what not.
dr. Shruti Dhar took my case and started with Black peel which led to more acne. Then she put me on isotretinoin, with no check of my weight & age(I was not aware of these considerations then), which further worsened my acne. So I went to treat my acne scars and the centre gave me a face full of acne which was painful. When I questioned Priya & Shruti, they said we don't know why it happened and asked me to wait for acne to settle. Again after 3 months i went and they got eno peel twice and again the acne flared. This time I had lost myself. Priya had nothing to say and she never cared because money was already with them.
then covid hit and everything was on hold. When things opened, I called up Priya and she said she had left VLCC and I shall talk to Samriti(trust me she was even worse). I went and asked for a refund, but she literally begged me to give another chance and made me meet Dr. Neha. Well, in the entire journey, only Neha was the one I found genuine & concerned. She put me on adequate doses of isotretinoin with continuous monitoring. I was on medicine for 8-9 months, I only went to meet Neha to show the progress. After completion of the recommended dose, when I contacted Samriti, she had also left giving me Ela's number. I went to Ela, re-narrated the entire story, she said she will handle the damage and get the needful done. But after 2 sessions of Eno and a micro needling derma session by Dr. Tula, said that she cannot do anything further except rejuve.
Like WOW, what an accountability. Now when i am asking for refund basis she promised to help me, she has nothing to say. So initially to avoid any customer compliant as critical as mine, she gave committed meaninglessly and now she doesn't care because what VLCC only cares about is MONEY which is with these guys already.
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