VLCC — wellness burns caused due to laser hair removal

Address:

Mumbai City, Maharashtra, 400063

Hi

This is regarding the awful experience i had at your malad center last week and the burn injuries that i suffered during my full body laser session.

I have taken a full body laser package at your malad center around february 2018, post which in a few months i was given to understand that i can get the sessions done only from 1st to 15th of the month as the laser machine in some other center had broken down & they needed to share the machine. This had been going on for months until i took the last session in february 2019.

Basis this info, i called up the malad center on 28th april & was told that the machine would be at the center from 1st of the next month. Hence i called the center on 4th to confirm the appointment. That is when i was given to understand that the machine would come only from the 15th of the month.

So basically i have paid rs 60000 & i have to call up over & over again for one appointment. Getting tired of this constant nonsense i insisted that i needed to speak to a senior post which i got the number of their manager ms. Sherry. She informed that she will arrange the machine for the same day appointment.

As promised by ms sherry, i got a call from the center informing me that the machine was arranged & i should come for an appointment at 3pm. The machine arrived some time after i reached there. It was a different machine from the one that was previously used for my sessions & clearly an older model. It was also extremely noisy and uncomfortable, but i thought to myself that it may be do its job fine and so i ignored the noise and the discomfort.

The laser treatment started & to my utter frustration the machine would go on a pause every alternate minute. The therapist informed me that i should alert her if i felt the heat of the machine. But to my good fortune, the machine was not hot & it did not burn the skin at all. However, once the gel was removed we were shocked to see that the skin was blistered & burnt. So clearly the burns were not from the heat but laser burns. My entire hand is burnt from back of the palm to my shoulder.

I would like to ask vlcc management as to why do you charge clients if you cannot give proper service. Why is substandard machinery being used on the customers. Who is responsible for the burns on my hand, which i am sure looking at its severity will leave burn marks on my unblemished skin. I will be seeing a burn specialist for these burns, who is responsible for the expense as each appointment is 3000 bucks. I hate the day on which i even thought of getting any treatment done from vlcc.

As a standard practice in all such cases, the blame is passed on to the therapist & the company gets away.in this case the therapist is an experienced one & someone who has been managing my sessions for last year. I have never had any questions about her efficiency and her expertise. To be fair to her, she took lots of efforts to minimize the burn pain.

I am thoroughly distressed with the kind of irresponsibility shown by vlcc management. I want a refund of the money paid for this laser treatment as i no more trust vlcc machinery. I may have to face bigger disaster if i trust them any further.

I am done with my association with vlcc.
I demand a full refund along with compensation for all the damage, trouble and trauma caused. Failing which i will be forced to contact the consumer court.