Vle Bazaar — not refunded on proper way of e-commerce

Address:110093

I wish to ordered a biometric finger print device but mistakenly i ordered (#22876) for its registration services and the order took process without a serial no of products after the 24 hrs i got an revert mail of order pending due to product serial number, than i tried to cancel my order online but poor website only have option to cancel which is not working. I called to customer care to cancel the order and process the refund in my card which i used to pay, but the lady denied and said registration services cancellation will only credit back into your wallet and can only use for repurchase, means the amount not credited/revert in my card and also i cant withdraw it from wallet.
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    Na, Delhi
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