Vle Bazaar — Orderd parcel never delivered beyond the scheduled date

Hey there

My name is Manmathan saravanan

Ordered a book on vlebazaar on 19 th march 2022.A scheduled time was given for delivery, but there wont be any packages arrived.The tracking status of the package was not yet shipped .So u've cancelled my order.When will i get an refund.kindly take my complaint

Regards

MANMATHAN SARAVANAN