Vlebazaar — Used product delivered instead of New

Ordered a Belkin Essential Series 6-Socket Surge Protector Universal Socket with 6.5ft Heavy Duty Cable (Grey), product condition new, but received an old product with dust accumulated and package ripped and temporary sticking with tape that also just for the sake of it. Raised a replace request, but no response on pickup. I also wrote to customer care stating theat if they cannot replace with a new product, then they can refund the amount no response regarding the refund or replacement. Only received a response telling the query is been forwarded to the respective team.