[Resolved]  Vmake Visas — regarding refund, services & assessment

Dear iqbal master,

First and foremost let me clarify that we take pride in stating that vmake visas has become the one of the largest and fastest immigration consulting companies in overseas pr visas consultant only because of our service and success of 1000’s of cases. So customers like you can never do our morale down anyhow. Now let me come to your case we have already filed in one of the provinces of canada and the intake application in not in our hand but in the hands of canadian government. You are not eligible for the province you want us to file as you do not have an adequate score in ielts which is a mandate and this thing has been told to you numerous times. Even if you read the contract it says that ielts has to have a require score card but you fail to understand.

Second concern of yours is that the case manager keeps changing in that case mr. Iqbal let me tell our systems not people controlled but we have a client relation management software and who ever sits on the system can see the client details. Proper communication on timely basis has been done from vmake visas side. So your point that your case manager keeps changing doesn’t hold any value.

Vmake visas offers pr visas counseling, advice and processing for those who to migrate permanently we don’t guarantee your pr.

The business of visa documentation is complex and there may be hiccups during the process. Vmake visas tries its level best to resolve any issues faced during the process but you should also be eligible for that process and in your case you at least need a score of clb 7 to enable to file case in various provinces.
On the other hand there are clients like you who sign up with vmake visas and wish to withdraw cases due to personal reasons and when are not eligible for any refund they come with such stories and try to malign the image of the company with their wrong and unethical complaints.

Our deliverables are very clear and are mentioned in the agreement which we sign with the client while he or she registers for the process.

Most complaints about vmake visas are written by the above type of customers only who have no ethics. We sign a legal agreement with the customer before taking up the case. The terms of the agreement are very clear and mentioned in black and white. There is a cost to all of this and it is not free. So, in the cases like yours, vmake visas refuses a refund and the customer goes online to post it.

We will still advise you to give your ietls exam again so that you become eligible for various provinces and we can go ahead with your case with a positive note.

Also let me tell you no one from the company has threatened you or spoken rudely, so do not try to defame the company nor its employees with negative statements.

For any further queries please contact on the email id [protected]@makevisas.com.
Was this information helpful?
No (0)
Yes (0)
Sep 20, 2020
Complaint marked as Resolved 
As we did'nt get any update further from the client so i am marking this complaint as resolved Thanks and Regards Vmake Visas Customer Care
Vmake Visas customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear make visa, I was told by make visa that I only require 5.0 band in ielts. I explained as well that I can't get 7.0 band and make visa told me that you do not require to get more then that and after that commitment I registered my case and I can show the mail as well. I was told that make visa will apply in all 9 rovinces as I am eligible for all those provinces. So you can't cheat like that. Thanks

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vmake Visas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    111
    Pending
    0
    Resolved
    65
    Vmake Visas Phone
    +91 11 4841 4141 [Delhi]
    +91 20 6729 9393 [Pune]
    +91 20 3010 3010 [Pune]
    Vmake Visas Address
    305, 3rd Floor, Sheetla House, Building No. 73-74, Nehru Place, New Delhi, Delhi, India - 110019
    View all Vmake Visas contact information