Customer care employees misbehave with us and insult us.All 3, that is customer care, appellate and CEO office does not answer emails. 99% call back promises are false and the 1% call backs we receive too, are from very junior levels which cannot resolve the problem. They lie to us and misbehave/insult us.
I am asking for a call back from CEO office for a very long time, but i haven't received any. Once sana maam from CEO office called, but did not resolve any issue and promised me that everything i mail to CEO, i will get a call back from CEO office. But inspire of sending over 50 emails, i haven't received a single call yet.
Complaints are closed without contacting us. Appellate is completely unsupportive. They can do so, because CEO office neither replies emails, nor calls.
Call backs come from numbers we cannot call back on, so that they can disconnect whenever they want, and then report that a call back was made.
We do not have any alternate number, not 1, inspite of asking repeatedly.and emails are not replied to. So the insulting and abusing can continue from them.
Also, customer is kept out of the loop and not informed anything about the action taken against an employee. This policy helps them to not take any action against an employee. Immediately after we are assured that strict action has been taken against an employee, the same employee again misbehaves with us. This proves that they do not take any action. i was put on hold for days together...just check the attached picture for proof
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