Vodafone Idea Complaints & Reviews

I recently made a prepaid recharge, but unfortunately, it was done on the wrong mobile number by mistake. Here are the details of the transaction:

Date of Recharge: 23.06.25
Recharged Number (wrong): [protected]
Intended Number: [protected]
Recharge Amount: ₹1020
Transaction ID / Reference Number:[protected]
Mode of Payment: UPI
App/Website Used: Google Pay

I kindly...

A 'value added service' called 'My delights powered deal' was randomly activated and I was charged 49₹ without my consent.

How can a service can be activated like that? I am not even aware of existence of such service. This is bordering illegal.

My main balance is -3550.33 even though it's prepaid sim card not postpaid I want to remove this ### or else I'll sue VI cause I'm not the only one who faced this problem

I had recharged for [protected]on 21st august @ 11:03am.The money got deducted from my bank account but the recharge was unsuccessful.I was told by their customer care executives they the money would be credited to my bank account within 7 days .I have sent numerous emails to them regarding this issue .It has been more than 2 months to this issue but no resolution from Vodafone.They tried to blame the bank but I enquired with the bank .They...

I am unable to make calls to any bsnl landline since many days. Initially was under the impression that it's bsnl problem but. Later realized that the outgoing calls don't connect only from vodafone and idea network. Because if this i and many like me are unable to call their parents who stay in native with no other connection except bsnl. Pls look into this.

This is Kavitha, we have contacted the vodafone Agent for a SIM card for loan purposes, for getting the last 3 months bills in the month of oct 2022, we paid Rs. 770 for the concerned coordinator on 15th Oct 2022, in order to provide the last 3 months bills.(Previous month bills) for address proof.

SIN Number:[protected].

They took money from us and did not give any kind of bills nor they did not answer my calls, after taking money, after that we did not use the sim card we lost it. I have been telling this to people who are calling to make payment and asking them to disconnect the SIM. No one has responded properly,

As one the executive suggested to go and explain the issue I went and made a complaint on the same in Yelahanka New Town, Bangalore Vodafone store,
No 965 & 966, LIC, 16th B Cross Rd, next to Syndicate Bank, 2nd Stage, Yelahanka New Town, Bengaluru, Karnataka 560064. on Jan 7th 2023, a
they said, a complaint has been registered and the concerned team who gave SIM they will contact us within 48 hrs, and revisited on 13th Jan 2023; I did not get a call from them, nor from the vodafone center, I did not get the reference number for complaint raised, we did not get the resolution too.

We paid the money, but we did not get the bills for loan purposes, and on top of that they are asking us to pay the money for the SIM we did not use.

I have been asking to deactivate the SIM card, but it has not been deactivated.

Kindly help me in resolving the issue, I have attached the payment receipt.

Even after raising a complainant, the bill amount is increasing instead of providing me with the resolution. for two weeks on one has responded.

We got the false information, in order to purchase the SIM card kindly request you to ratify the amount and deactivate the SIM card, as we purchased the sim card, as it was not promised to provide the previous months bills. All already we lost paying Rs. 770/- for the sim we don't required, kindly request you to deactivate the SIM Card an please ratify the bill amount

No one is bothered amount the injustice that happened to us and only calling for the due amount paid.

Kindly do the needful.

UPC contractual obligations

Received a message saying “ Hello! Your Callertunes is activated. Amount charged is Rs 99.00 /- for 3Months. Renewal charge is Rs 99.[protected]@3Months. To deactivate, SMS STOP to 155223. Latest albums or evergreen hits! Set callertune of your choice by visiting Vi App bit.ly/ViTunes5 . Non 4G users can also dial 1234 or 55655(Tollfree) to activate. Start by exploring Profile Tunes for FREE via Vi App ”
I have not given consent for this, it has been done automatically. Idea should not do these kind of scams

UPC cannot be generated for the reasons: (1)There is an active request for the change of ownership / reverification process ongoing for this number. Please contact your service provider for further assistance.

I received an SMS at 2:48 a.m. on 27/08/2022 from 'VZ-ViCMS' stating:
"Hello!
Thank you for choosing to access Telesync Games,
You have been charged Rs. 10
Your balance is Rs XX"

I have not made any request from my end to subscribe to the said service. Upon googling, this seems to have happened to quite a few people.

I request a refund of the deducted amount.

Vi deducted my money without my consent or notification- ok I have

already complained about it
Now the concern is they are deducting for no reason regularly PFA1 the

details secondly, the transaction details have vanished PFA2 thirdly

and mainly no data balance is available 'who is using up my data and

call pack' which was recharged by them without my consent? Even

cutting charges for the 4 minutes call to 198 PFA the 1st screenshot

of them cutting indiscriminately
No details of my 130 Rs recharge they did for me for no reason and is not available

No notification was given for the aforementioned deduction.

I never recharged but it's showing as 1 GB/ day plan as active give back my money why auto debited I never selected this is fraud company. Please see screenshot of the autodeduction history @myourMinakshi twitter handle.

I have recently been charged for inbuilt handset games continuously without any permission.

I need them to issue my credit back and deactivate this service which has been activated without consent.

Pathetic customer service. They will just give you hollow responses to your complaint. The team doesn't know the status of a customer's complaint and doesn't even know how to handle a query. Every time they ask for a new thing, the next person is unaware of the promises made by the previous team members. I am an old customer, but I regret having this network. Being in an international location, I am helpless just because this VI team didn't help me. I shared all the required documents with them for my sim replacement, and at last, they say they can't do it.

I am not getting incoming otp sms as per trai, we should get atleast bank transactions otp. I would like escalate VI for disabling incoming otp sms.

I have vi sim and i am not able to receive any type of sms since 3 days. It's very worst and disgusting service provided by vi team, no one is properly listening and also solving my issue. Instead of that they are only saying that mam i can understand but we cannot do anything from our side. This issue related to VI, any one should get atleast sms of any type of transaction or incoming sms. But VI customer care is not able to listen properly and solve our issue. As a customer, I am not satisfied and i didn't expected such kind of disgusting service from VI

This [protected] number was ported to other service provider from Vodafone almost 2 years back, with all payments cleared.
Last time i had paid in month of september the balance settlement amount of 125/- receipt is with me.

Every time you come with this kind of mail is not proper way.
Kindly provide all details.

This number was ported even before vodafone became VI. So [protected] was never the part of VI.

BELOW IS RECEIVED EMAIL
*******************************************************

APPENDIX – M

Notice U/s. 20(2) of Legal Services Authorities Act, 1987

Prelitigation Case No. LOKPNMAR/HB/84394LOKPNMAR/HB/84394

From,

The Secretary,

District & Sessions Court,

District Legal Services Authority,

Shivajinagar, Pune 411005.

To,

MR. AMIYA SAGAR

[protected] PIMLE GURAV

KRUSHNA BAZAR CHOWK PUNE

411061

Ref.-Pre Litigation Case No. LOKPNMAR/HB/84394

Sub.:- Proposal of Vodafone Idea Ltd for presenting your dispute with regard to Vi Brand Mobile Bill outstanding before the Lok Adalat.

Sir/Madam,

Apropos to the subject mentioned above, you are hereby informed that, the Applicant - Vodafone Idea Ltd with regards to the outstanding billing amount has arranged an Pre-Litigation Lok Adalat on Saturday, 07-May-2022 at 11.00 a.m. onwards. It is contended that you have availed services but failed to pay the above mentioned billing amount. The particulars of which are as under;-

1) Account No.[protected] Vi Brand Mob No. - [protected]

2) Name of Customer :- MR. AMIYA SAGAR

3) Total outstanding amount :- Rs. 199.19

Taking into consideration the aforesaid contentious issues it is expedient for referring your matter at Pre-Litigation stage to Lok Adalat U/s. 19(5)(ii) of the Legal Services Authorities Act, 1987 for final determination. Hence you are requested to remain present at 11.00 a.m. on 07/05/2022 at District Court, Shivajinagar, Pune for amicably settlement.

If you are willing to make the aforesaid payment before Lok Adalat date, you are requested to contact or e-mail to us at lokadalat.[protected]@vodafoneidea.com

Note: You can also make online payment using below link.

URL : https://www.billdesk.com/pgidsk/pgmerc/vil/VIL_details.jsp

Pune By order,

Date:- 29/04/2021 Superintendent. District Legal Services Authority, Pune.

I am having Vodafone mobile telephone connection.
I received a message from VZ-ViCMS on 27 April 2022 at 3:16 PM stating that
"HeIIo! Thank you for choosing to access Contakt Gaming Service, You have been charged Rs. 25."
I have not chosen anything as stated above. I have not authorised Vodafone Vi to charge this amount through post-paid bill.
I request for the refund of Rs. 25 so charged.

I am pay 58 rupees pack for 3Gb data & his validity is for 28 days but when i visited in his vi app then told me pay another recharge for activate your plan...

Just spam

Hello Sir/Ma'am,

I have recieved the "Lok Adalat Legal notice on Email id" for the prepaid number [protected] converted by MNP to other provider. First thing I paid all the dues when i converted the number by MNP to other number. How can a prepaid number have the outstanding amount of Rs. 186 when i was making prepaid payments to it ? Can you please provide the details of the Rs.186 bill amount as per the notice mail. Also...

My bill has been paid on time but my account is not updated, and connected to all numbers issued in my office . this is creating a lot of problem for all o[censored]s

Hi,
Please help me to file a complaint against Vodafone idea. I'm using their services for almost a 11 years, from last couple of years i am facing issue with Frequent call drop, no range, bad voice quality, no internet bandwidth . Most of the time, I cannot do my official calls due to these issues and this caused me inconvenience. I've sent them multiple mails, called their customer care multiple times but it didn't turn out positive. If this was the service then how could they charge us for the monthly usage payment and rent. I want a valid compensation for my work loss and mental harassment due to this worse connectivity.
Please consider my grievance to proceed with this complaint.
Mobile Number - [protected] /[protected]

Regards,
Heramb Mahabal

VI company is not allowing to send sms even by deducting charges from main balance just to prevent customers from porting out even after having sufficient balances, validity.

Require duplicate bill copy as per following detail.

Vodafone No – [protected]

Plan rate – 399 + Tax

Bill period – 01.04.2020 to 30.04.2020

Bill date – 01.05.2020

Register mail – [protected]@gmail.com

Request to provide Duplicate bill as per above information.

Customercare isnot able to provide me duplicate bill.

I got this message at 12:29 PM on Wednesday, November 21, 2021:

Hello!
Thank you for choosing to access Handset Inbuilt Games. You have been charged Rs. 25

I never activated this number. This is happening many times that unnecessary VAS options are activated without the user acceptance. I'm intending to port out of Vi since this is becoming a menace.

It started with a demand notice, now the company is sending an email legal notice when they have to pay me for the accumulated data, when i had asked them to disconnect the services in september 2020 itself as there was no connectivity at all in my area.

· my payment to the service provided is based only on the good services provided which vodafone had promised, i have no agreement with vi at all. It is your convenience of...

Since Vodafone is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they asked me to visit Vodafone showroom. Showroom people saying that i have plan with discount so they discontinued that plan too but still not able to generate upc code. I am still getting same issue.

Vodafone service desk is unable to provide any solution and there network service is worst after there coloration with idea.

Please help me to get out of Vodafone network.

Last month vodafone idea
raising my bill in family plan.
regular price of bill is around 1000 Rs.
and this month billed price 2100 Rs.

why i pay extra charges ? of another unknown no. which i never called
from my end.
system says on 7th sep. calling from my family member ISD no...some unknown number

but in my family no one called that type of number
i have proof also in call log same day screenshot from my mobile..
no trustworthy thing..

they blamed me you deleted call from your side.

that's vodafoneindea system errors...or faults we never called this type of number.

and customer care says we are calling you back but i have been waiting for your call for the last 5 days.. no update from vodafoneidea side, worst services..

vodafoneidea name is big but services are very poor..
and also from customer care says we are refund 300-400 rupees
Main Question is
WHY I PAY EXTRA AMOUNT FOR UNKNOWN NO. WHICH I NEVER CALLED

Yes the indian cellular service providing compaines are number 1 cheaters irrespective of their claims of transperent and ethical business service all the companies right from AIRTEL, VODAPHONE IDEA, JIO etc are out rightly cheating subscribers and mercilessely robbing the balance amounts, and there is no small denomination recharge for long term validity every month whether you use or not minimum of 50 to 200 is the validity amount and in this they say out going validity and again we need to go for incoming validity this is pure cheating policy many users dont use this prepaid balance and by end of 28 days the amount gets invalid un useable for next validity again you are forced to recharge with same amounts and again if not used the amount is pocketed by company
TRAI is sold out to private cellular companies and closes its eyes blindly ignoring consumers

as my prepaid validity was expiring on 30th september
i recharged ideavodaphone ( VI) prepaid with 79 rupees on 29th september with validity of 28 days and prepaid balance of rupees 64 is credited as per below message to me but on 1st October there is no balance in my sim and iam getting voice message to recharge with unlimited talktime with more money

i have very limited calls average per month and almost every month my balance in prepaid card goes unutilized and to i recharge every 28 days for validity to use my number
customer care call center idiots suggest to recharge with 1000 or more amount to get long validity and these third class semi literate call center employees never help you to recover the robbed money

indian government is not at all concerned to help consumers and rather the leaders help the big shots of private celllular company owners

killing bsnl which has very good plans with less amount and long validity

its better consumers should opt to bsnl to give life to teach lesson to all companies like AIRTEL, JIO, VI etc

RECHARGE MESSAGE BY - VI on 29th september 2021
@ 20.11 hrs
""''' Rs79 recharged! Enjoy Rs64 Limited Validity Talktime+All Local/National Calls at 1p/sec+200MB Data. No Outgoing SMS. Valid for 28Days. Click bit.ly/GetViApp""""'"

i am not giving my number as this public forum

thank you
vijay kumar