Vodafone - Idea — unfair deduction, deduction without consent

Address:Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai - 400 030 India
Website:www.myvi.in/help-support/faqs?chatbotopen=true

I received a message on 15th september 2020 at 11:28am from vz-vicms stating "thank you for downloading fun portal from carbun8. You have been charged rs 22/-." this was done without my knowledge or consent and such fraud deductions has happened multiple times. I tried to get in touch with the customer care, tried vic their virtual assistant but was unable to lodge the complaint. Kindly stop such corporates from looting money from the common people.
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    Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai - 400 030 India
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