Vodafone Idea — Very poor service to vi customer by vi customer care

I have vi sim and i am not able to receive any type of sms since 3 days. It's very worst and disgusting service provided by vi team, no one is properly listening and also solving my issue. Instead of that they are only saying that mam i can understand but we cannot do anything from our side. This issue related to VI, any one should get atleast sms of any type of transaction or incoming sms. But VI customer care is not able to listen properly and solve our issue. As a customer, I am not satisfied and i didn't expected such kind of disgusting service from VI