Voltas Beko — Customer service not fixing issue even after multiple follow ups

I am writing to express my deep disappointment with the recent experience we have had with our Voltas Beko fridge.

Within months after purchase, we discovered a malfunction in the freezer of our fridge, along with non-functioning alarm sensors. This has significantly affected the chillness of both compartments, resulting in the spoilage of our food items. We promptly registered a complaint with your customer service, providing comprehensive details about the issue.

A technician visited our residence weeks ago to address the problem. Unfortunately, the visit was far from satisfactory. The technician arrived unprepared, without prior knowledge of our specific problem or the necessary items for repair or replacement. This unprofessional behaviour was unexpected, especially considering the reputable brand that Voltas Beko is known to be.

Upon inspection, the technician informed us that the fridge requires a replacement for its sensor and freezer board, which is alarming given that the appliance is not even a year old. We expected a high standard of quality and reliability when we invested in your product, and the current situation falls short of our expectations.

What adds to our frustration is the lack of communication and follow-up from your end. It has been weeks since the service visit, and we have not received any updates or resolutions. Despite our efforts to reach out and remind your customer care, the responses have been unresponsive and cold, leaving us feeling helpless.

To exacerbate matters, this is not the first instance of disappointment with your services. When we initially purchased this product, we had to wait for more than a month for a demo. This delay occurred after multiple attempts to contact your team, and it was a significant inconvenience.

Given the continuous deterioration of our fridge and the prolonged inconvenience, we kindly request immediate attention to this matter. Kindly requesting you to provide us a refund if possible.

We hope for a swift and positive resolution to this issue, as the current state is causing undue stress and inconvenience in our household. As loyal customers, we urge you to address these concerns promptly and uphold the standards we expect from the Voltas Beko brand.