Voltas Beko Complaints & Reviews

Dear Voltas Beko Customer Support,

I am writing to register my strong dissatisfaction with the complete lack of action and accountability from your side regarding my complaint on a malfunctioning Voltas Beko 7 kg 5 Star Fully-Automatic Top-Loading Washing Machine (Model: WTL70, Monsoon Dry, Dark Grey, 2023 Model).

The machine, purchased on 6th September 2023 via Amazon (Sold by: Dawntech Electronics Pvt Ltd),...

To
The Hon’ble Consumer Grievance Cell / National Consumer Helpline,

Respected Sir/Madam,

I wish to file a formal grievance against the company Voltas Beko for selling me a defective product and providing extremely poor after-sales service, causing me mental harassment, inconvenience, and loss of time.

I purchased a Voltas Beko washing machine on 8th August 2024 (Invoice No: FK-76)....

I wash clothes in the washing machine, water is leaking from there....

Its products are garbage. They never listened to consumers. I have complained about water problem in 300 ltr fridge but they excuses. I never recommened its products. [protected]...

11-MAR-205

Subject: Complaint against Service Centre Manager
Dear Managing director
I am writing to express my disappointment and frustration with the service I received from your service centre, specifically with the service manager, bharti upinder koul. The details of my visit are as follows:
- Date of visit: 20-Jan-2025
Your request no is [protected]. Post job completion share 9772 if happy, if...

Bought in 2022. Machine is making a lot of noise while spinning. After complaint was booked the service engineer visit the machine. Within 2 days the same problem will start. Service centre will take it for inspection at there site. They change the drum. This has been going on for a year. Last time service engineer recommended for replacement since the machine is under warranty, but the company rejected the recommendation....

I am writing to escalate my ongoing issue with my Voltas Beko front load washing machine, purchased on July 16, 2023, from DAWNTECH ELECTRONICS PRIVATE LIMITED through Amazon.in. The washing machine has not been functioning since July 2024, and despite multiple complaints and service visits, the problem remains unresolved.

Details of the Issue:

Complaint Registration Date: July 13, 2024
Complaint Numbers: [protected], [protected]
Product Serial/Model Number: 1200085A21A001772
Registered Mobile Number: [protected]
Delivery Date: July 28, 2023
Installation Date: August 2023
Address: Santosh Kumar Chavan, Door No D-3, 1st Floor, BSNL Qtrs, Opp S P Office, Kajubagh, Karwar 581301

Summary of Communication:
Since initiating my complaint, I have taken the following steps:

I have contacted the customer care at [protected] approximately 20 times, only to be told that the complaint was resolved without an actual fix being implemented.

I have reached out to the local dealer, Sri Durga Parmeshwari ([protected]), making 21 calls from my number and 35 calls from my spouse's number with very few responses (6 and 8 answered calls, respectively).

I spoke with Mr. Abdul (for arranging spares) on 9 occasions, receiving only 5 responses and similarly with the technician Mr. Harish on 11 occasions, with 6 answered calls.

Additionally, I attempted to contact Mr. ASM JYOTHI at [protected] concerning spare parts with similar communication challenges.
Despite the machine still being under warranty, I have experienced inadequate support and service throughout this process. It has now been nearly two months since my initial complaint, and the situation remains dire.

Request for Action:
I kindly urge you to facilitate the repair of my washing machine within 2 days. If it is not feasible to repair the device, I request a replacement with a new unit at your earliest convenience.

Please understand that I have exhausted my resources and patience in attempting to resolve this situation. I strive for effective communication, and I hope you can assist in rectifying this matter promptly.

I appreciate your immediate attention to this issue and look forward to your response.

Thank you.

Sincerely,
Santosh Kumar Chavan

I have bought 2 ton AC from TATACLIQ along with 5 years AMC. Wet service using spray machine has been denied by local service team in Goa citing they don't provide spray machine and do such service with wet cloth.

This was very surprising and when complaint made to Service Head vide [protected], same has been closed unprofessionally.

Hi
I beg to say to inform that my Voltas Beko Refrigerator Model no RFF253B not working from few days not cooling only light is on & not running compressor when switching.
So pls checked-in & Solve the problem.
Thanks
Consumer Name
Vidyanand Sharma
Mob-[protected]...

Mera double door fridge voltas ka kharab hoo gaya tha usme compresser kii problem aa gayi thi jiski wajah se fridge bohot noise hone lagi maine voltas me complain kiya jiski service bohot hi bekaar haiiii complain krneke 1 mahine baad inka rechnician aata haii bolta haii fridge service centr jayega abtak mera 15000 lag chuka haii eik baar fridge centr jaa chuka haiii inke technician ne bola tha ki compresser badlega wo badla gaya 1 mahine baad fridge waps aaya fir same problrm hone lagi fir 1 mahine baad inke technician aakr fridge lee gaye ab jb mai phone krta hun to misbehave krte hain bolte hain baar baar call mat kariye mujhse itna paisa leliya or wahi purana compresser lagakr bhej diya ab fir bol rhr abhi tym lagega isme naya compresser jabtk ni aa jata ni lag payega 10 bàhane krte hain ki abhi billong ni huii mai bohot pareshaan hun.Complain nmbr [protected]

Have been complaining about nonfunctional deep freezer chamber of my Voltas Beko Refrigerator 533 L since Sunday (02/03/2024), but the same has not been repaired as yet. First service Technician visited, stayed for 20-30 mts, but didn't do anything, as he couldn't repair the fault. Yesterday again, one new Technician visited, but did not bring sufficient equipments to either open the Deep freezer chamber or diagnose the exact fault. He however...

Mera d2 double door fridge kharab hoo gaya tha jiski maime complain voltas baico me kari thii 2 mahine baad company se log aaye bole compresar kharab haiiiii fusra compresser company se aate aare 1 mahina lg gaya 10 don baad installation hokr aaya haiiii or aaj bhi fridge waisahi haii 10000 ka compresar lagaya haiiiii jo halat phle thi fridge ki eo aaj bhi same hai waisahi aawaz krrha hai purana compresar lagakr 10000 leliya humse.Purana compresar lagakr naye ka paisa leliya hai os company ne humse mujhe mera paisa waps chahiye wobhi d2 product ka.Itni kharab service hai is company ki mai pareshaan hoo gayi hun.

I am writing to express my deep disappointment with the recent experience we have had with our Voltas Beko fridge.

Within months after purchase, we discovered a malfunction in the freezer of our fridge, along with non-functioning alarm sensors. This has significantly affected the chillness of both compartments, resulting in the spoilage of our food items. We promptly registered a complaint with your customer service, providing comprehensive details about the issue.

A technician visited our residence weeks ago to address the problem. Unfortunately, the visit was far from satisfactory. The technician arrived unprepared, without prior knowledge of our specific problem or the necessary items for repair or replacement. This unprofessional behaviour was unexpected, especially considering the reputable brand that Voltas Beko is known to be.

Upon inspection, the technician informed us that the fridge requires a replacement for its sensor and freezer board, which is alarming given that the appliance is not even a year old. We expected a high standard of quality and reliability when we invested in your product, and the current situation falls short of our expectations.

What adds to our frustration is the lack of communication and follow-up from your end. It has been weeks since the service visit, and we have not received any updates or resolutions. Despite our efforts to reach out and remind your customer care, the responses have been unresponsive and cold, leaving us feeling helpless.

To exacerbate matters, this is not the first instance of disappointment with your services. When we initially purchased this product, we had to wait for more than a month for a demo. This delay occurred after multiple attempts to contact your team, and it was a significant inconvenience.

Given the continuous deterioration of our fridge and the prolonged inconvenience, we kindly request immediate attention to this matter. Kindly requesting you to provide us a refund if possible.

We hope for a swift and positive resolution to this issue, as the current state is causing undue stress and inconvenience in our household. As loyal customers, we urge you to address these concerns promptly and uphold the standards we expect from the Voltas Beko brand.

Dear Madam/Sir, I have purchased a VoltasBeko Dishwasher in 2020 for INR 44000/- in Vijayawada through SRR E CITY, D.NO[protected], SAI SIVAPURI COMPLEX, MUSIUM ROAD, VIJAYAWADA 520002.
I got issue with dishwasher on 15 Nov 2023 and lodged a service request (ticket id: [protected]) with VoltasBeko customer service. They approached me after 5days, charged me INR 600/- although the issue is not resolved. They simply closed the ticket....

My refrigerator complete as above is registered for month now...company puts blame on service agency and agency puts blame on service engineer...gr8 team work.

Never we had such experience inthe past with our old refrigerator.

I wish that this company should be reward for their fantastic performance with hefty penalty and immediate closers.

Not spin and whose

Voltas beko service is very bad is not service on time and not conversation is bad

Dariyer is not working

Complaint no. [protected] dt- 30/8/23
I have complained on the above said for my refrigerator and it has been assured by the technician that it will be resolved within a week.
Now no one is taking the call neither they are resolving the issue.
Plz resolve this issue on priority

Request no. [protected]

I am writing to inform you about the ongoing issue with my refrigerator. Despite being serviced by a technician, it is still not functioning properly. The exclamation light is blinking, and the refrigerator is not allowing us to adjust its temperature. Please arrange to replace my refrigerator as soon as possible.

Dr. Brijendra Singh Chauhan
Email: [protected]@gmail.com
Mob: [protected]