Vootak — amount taken, order cancelled by the company but denying refund to the bank
No.17A, Ground Floor, Elgin Road, Bhawanipur, Kolkata, West Bengal, Kolkata, Kolkata District, West Bengal, India
KuKushal55 on Apr 18, 2019
I have paid 10000 for ordering a laptop of 122000, they told me i was getting it for 80000 but i waited for over 10 days nothing happened, then i filed a complaint in consumer forum, then they started to reply and they told, they cant refund my cash it can be only done to their wallet, i agreed but now they are telling me to clear the wallet as i has not been approved by rbi, and they are demanding the rest without any proof (invoice), and they are scaring me using the terms and conditions, in which they have clearly mentioned if the order is cancelled by vootak i should get a refund. I am attaching screen shots of the conversation.
Order number -9083
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[Resolved] Vootak - no delivery of product after payment made