Had a very bad experience with VRL yesterday, 24-06-20, with home relocation within Hyderabad, from SR Nagar to BHEL. To start with they arrive late by 2 hours. They are slow and take an entire day what normally has never taken more than 4-5 hours. While unloading luggage, supervisor Pandit refuses to unpack the cartons, they had used almost 30 cartons to pack stuff loosely, he says it is not their job to unpack which has never happened earlier with any packers & movers, they always unpack! With this kind of attitude, I told him we will not pay for the boxes. What he does next is unbelievable. He stops his entire staff from unloading and threatens to take the carrier away. When we agree to pay, he calls his supervisor who again calls us and says we must make payment now or they will not unpack - even before the job is done. The lady from the office calls and says she will charge Rs 50 per day that we retain the boxes until we tell her that we are taking this to consumer court. Overall, this was a nightmare with this company, the frontline staff are great but the supervisors and the helpdesk staff are very unreasonable and have a threatening attitude. I would not recommend this company to anyone in India! Was this information helpful? | 
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