VRL Logistics / VRL Group — [protected] / vrl kumbakonam / no update on product delivery / bad customer service

My consignment ([protected]) shipped on 23rd september and reached kumbakonam on 30th september with different product. My product sent to kumbla, kerala. The company shipped the machine told that it will reach in 3-4 days. Though the machine reached kumbakonam on oct 5th there wont be any update on tracking website or no message at all. Still they didnt updated. This morning i called the vrl, kumbakonam and asked for the delivery details. The lady said that i wont get any updates as the consignment wrongly shipped.

Its been nearly 20 days, i couldnt receive the machine and i lost my valuable time. It was vrl's mistake, so vrl should deliver the product on door step.

The address is,
Mr. R. Balasubramaniyan,
4/164 north street, kundaveli, meensurutty, udayarpalayam taluk, ariyalur district, tamil nadu - 612903

Kindly clarify.