VRL Logistics / VRL Group — asked to come and get the product, when reached told to wait 2 to 3 hours

Address:

Fatah kochanoor road vattampadam, Thrissur, Kerala, 679562

[protected] lr number was dispatched from vaashi on 6 th dec to kunnnamkulam. When i called the vrl kunnnamkulam number on monday, they told that it will reach on wednesday. Till friday i didn’t get any information. I called vrl kunnamkulam on saturday they told item is there but they forgot to send the receipt with it from bangalore. I contacted your mumbai number was told to get the item by showing the copy i have. I called vrl kunnamkulam guys again and was told i can come collect the delivery. When i went to collect it they are telling me know that they don’t have the product now and i have to wait 2 to 3 hours to get the same or u can go and complaint. These are the worst experience i had with any delivery company, behaving so rude and irresponsible. Till now i haven’t received the item. They are asking me to come again to collect it or pay extra for door delivery. What should i do. I have regular parcel items delivered in time by all other freight company and never had such a ruthless behavior and i didn’t find a single sane or responsible person here. I hope this is not your companies motto to frustrate your cloud