[Resolved]  VRL Logistics / VRL Group — Booking FREIGHT charged

Dear sir
Refer to my earlier mail Dated 15th May21. 6 boxes size 29x24x15.5 inches were booked by consignor M/S Raghuveer corporation from SURAT Niyol to FAIZABAD in favour of MAK LIGHT LED SOLUTIONS to pay basis. Your booking staff charged freight 600 kg for 6 boxes against actual weight was 130 kg. I mailed you, SURAT Niyol and SURAT TPT for cancellation of booking but unfortunately not cancelled and consignment reached destination Faizabad on 19th May21.
As per volumetric formula Box size 29x24x15.5 inches weight should be approximate 36.5 kg. Minimum booking weight for said box to charge 40 kg. If you charged 40 kg each box then it would be 240 kg maximum. On my request your Faizabad staff contacted you for excess booking charges you are pleased to reduce weight 185 kg for the said consignment.
Kindly provide by which formula your staff charged 600 kg for six boxes and by which formula you reduce weight 185 kg from charged 600kg. I am still not satisfied reducing 185 kg weight. You are humbly request you to review the matter and take necessary action on my earlier mail dated 15th May 21. If genuine weight will not be charged I will not take delivery.
Plz note if satisfactory reply of my grivences will not received within three days I will be forced to raise the matter to the ministry of Road Transport, Govt of India, New Delhi and as well as take remedy in court as per rule of law.
Regards
For MAK LIGHT LED SOLUTIONS
Mohd Akhtar Khan
Proprietor
(M) [protected] / [protected]
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Aug 6, 2021
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
 
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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