| Address: | Malakpet, Hyderabad, Telangana., 500036 |
Respected Sir / Madam,
With deep grievance, I beg to state that, I've been harassed by your employee Mr. Sudharshan and his sub-ordinates at your VRL Logistics- Malakpet, Hyderabad branch. My name is Shubham Das and I'm an employee of Yashoda Hospitals, Malakpet associated with Corporate Relations Department. Today, i.e, 12th December 2019, I went to your VRL Logistics- Malakpet, Hyderabad branch along with my colleague Mr. Aloke Nandi in between 04 p.m - 04:30 p.m to send New Year Calenders and Hospital Brochures packed well in 2 separate boxes for our Guwahati Medical Information Center.
But unfortunately, your employee Mr. Sudharshan started behaving in an inhumane manner stating that 1 box cannot be sent due to handling issues as it is bit heavy. We requested to separate the items in 2 different packages which he denied at first but later his staff demanded Rs.200/- per package. On this, we agreed and the boxes were opened to lessen the items (pictures attached). Asking whether we'll get the bill of the amount as demanded by them for packaging, Mr. Sudharshan started insulting us in different ways and expressions. He even charged our Driver and asked him to leave their office along with the boxes stating not to disturb him in his busy hours. Is this the way your employee is supposed to talk and behave to Customers ? We just asked for a simple solution but he started molesting us in different ways and told us to get lost with our items (in front of public). His behavior was total ill and his words were just as harsh and rude as his expressions. We couldn't make it to record a video for better reference. The front gate and a co-staff of Mr. Sudharshan can be seen in the attached picture.
I, hereby hope that, you'll kindly justify the above matter and take serious steps against the inhumane behavior of Mr. Sudharshan and his workers and let your Customer get hassle-free services from your company in the future. Thought to proceed legally, but at first relying upon you now to get Justice from your side. Hope to get fair judgement from your side.
Thanking you.
Shubham Das
Corporate Relations Department
Yashoda Hospitals, Malakpet.
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