[Resolved]  VRL Logistics / VRL Group — Consignment not reached on time

Address:Karnal and Ambala

Dear sir,
I'm syed Asghar Ali proprietor of Health care distributor.My maximum Medicine stock supply through by VRL transport only because you are punctual supply on time but last two time my consignment not reached Hyderabad at time like to share you both LR number with booking date and i will give you Lr copy in attachment also kindly check.
My first consignment LR no...[protected] booked from karnal to Hyderabad on 21/7/2021 but stock stuck in delhi only after 12 days when I call to karnal branch and who booked the stock then she call to vrl delhi then on 03/08/2021 next day in VRL tracking shown transfer to Hyderabad and Karnal lady told me on 07/08/2021 evening delhi vrl person tell stock reached to Hyderabad but when I search 08/08/2021 today in tracking that LR no the consignment show same transfer Delhi to Hyderabad.
In same happened in my 2 consignment which in booked on 03/08/2021 LR no...[protected] form Ambala to Hyderabad but this consignment also stuck in Delhi almost 5 days over consignment keep in delhi why this type service you provide us this both have medicine consignment. Show your seriousness and release my consignment from Delhi as soon as if you lose both consignment then also you conform me without any delay. For any inquiry any thing which you not understand please call me any time.

Thanking you

Syed Asghar Ali
Health care distributor
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Sep 23, 2021
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2021
VRL Logistics / VRL Group Customer Care's response
Dear Valued Customer

We would like to informed that we are giving the the good service to the all the customer and try to reach destination as early as possible but some times it is not happened due to some problems like in time vehicles are not available and takeing the out side vehicles on hire etc, etc.So it is delayed in our service.Now the material already loaded to HYBDERABADTPT reach as early as possible.Sorry for the inconvinience.

Raghavendra Kulkarni
C.O.HUBBALLI
Complaint comments 

Comments

Dear sir
My name is Musthaq Ahmed, I m Manufacture in beverages and Juice and I m a regular customer of VRL. My supplier had booked my consignment from gujarat 12days ago and the delivery was in this week but when I confirmed with VRL they r saying that the consignment is stuck in surat and asking me to send my supplier there to talk with vrl branch of surat in person to know the reason. Now I m out of Stock and have to halt my production incurring huge losses. Kindly resolve my issue as soon as possible

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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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