[Resolved]  VRL Logistics / VRL Group — Courier charging extra than the mentioned amount

Address:

Vb cottage, aduthala po karamcode, kollam

Very sad to share this experience with VRL logistics. I had an offer with an external courier service to send entire household items like 1 washing machine, 1 fridge, 2 double cots, matresses, entire clothes and entire household items. Just to save some money on courier service I have sold all other items and decided to only ship clothes and kitchen utensils. Hence I have reached out VRL for getting an estimate for 40kgs and they have agreed for 2500. But when the bill came I'm surprised to see the bill inflated to around 4366 including GST, insurance and some misc charges. Im ready to pay the extra amount of 650 for 9kgs of extra luggage. But its very unfortunate to remit a bill of 4366 just for clothes and kitchen utensils, where I would have brought entire things for just 9000. I didn't expect this from a service provider like VRL which I had trusted for bus service and all. Please take necessary action to address this looting.