[Resolved] VRL Logistics / VRL Group — Customer made hamali to pich material

[email protected]

from BENGALURU, Karnataka

Dec 29, 2021

Address:

PLOT NO.15 ,1ST MAIN, UPKAR MEADOWS LAYOUT, KYALASANAHALLI V

Sir, i went to jigani parcel office on 25.12.2021, i was told to pay Rs.25 as hamali charges. after paying the amount, the manager told they will not put the material in my car. i have to pay extra un receipted tip to the labour sitting in the office. i asked why i have to pay extra charged i had already paid hamali charges, he replied it is for only unloading material from your vehicle.
with no option i loaded my material my car. (i have video recorded ).it was 7 packets 130kg total weight, ID no.[protected] . please dont loose your reputation. if it is fact that customer has to load the material, print the same in receipt.

praneeth kumar

+1 photos

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Feb 6, 2022

Complaint marked as Resolved

VRL Logistics / VRL Group customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

VRL Logistics / VRL Group Customer Care's response Dear Sir,

We would like to informed that the hamali charges taken at our office for unloading at our office, staking material serial and matewrial wise and if any damages happen to material we repacking charges, etc etc.So you have take your parcel from our office your vehicle by customer only.

Raghavendra Kulkarni
C.O.HUBBALLI