[Resolved]  VRL Logistics / VRL Group — Damaged stock

Address:Bhubaneswar

Dear Sir

This is to inform you that, today ibhad been to your Godown to pick the stock vide LR no-[protected] of two cases.

While taking the delivery I found one cartoon was damaged and without company wraper, as a result of which I have decided to count the stock.

While I opened the cartoon found 9-10 box was completely damaged and strips of medicines are in ruptured condition.

I have raised the complain to the DGM Mr. Harihar Rao, of Bhubaneswar. But not only he denied to raise the complain rather trying to impose that we are in a practice to claim for recovery the money.

He also talked to our Manager of Chandigarh who was a lady, but the behavior was so rude that can't be explained.
According to him the squeezed medicine can be sold without any hindrance as if he is a Dr or Chemist.

All the staffs of yours were present while I took the photo but according to him photo was also manipulated.

We are in a business to mankind and so do you too. But the behaviour and the dealing with customers are so horrible that you can take a notes of it.

Insted of making things mutually managable, rather he cautiond the staff not to entertain any such thing.

Awaiting your response in this regards

I am attaching the godown picture for your reference
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Apr 4, 2022
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2022
VRL Logistics / VRL Group Customer Care's response
Dear Sir,

We would like to informed that as per your complaint we contacted with BNR DO and our Manager the said material no any damage but box is squezeed also connvinienced the customer also.After they taken the delivery.As per outer let there is no any damage and breakages.We take care in future.

Raghavendra Kulkarni
C.O.HUBBALLI
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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