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VRL Logistics / VRL Group

[Resolved]  VRL Logistics / VRL Group — Delay in delivery and charged storage fees

Address:133/234, NEAR KANPUR AGRA TRAN SPORT, TRANSPORT NAGAR, KANPUR-208023 Kanpur Uttar Pradesh

To
The manager
Vrl logistics

Dear Sir,
This is to bring into your notice that Vrl kanpur has delayed my materials to me after keeping it for 4 days and when I spoke to Rahul Dwivedi (manager) there a day before yesterday he said no charges will be imposed, no one has informed m ed about the arrival of material from Pune, I tracked 4 days back that it reached kanpur. I made calls many times but no one answered . Yesterday I got call from Neelesh Dixit saying that come n collect your packages and when my sister went to collect they have asked her to pay Rs 90 as storage fee.

This was really disappointing that vrl kanpur has delayed n stored my materials and falsely charging money in name of fees.

Rahul Dwivedi has taken my Phone Pay number to reimburse my money but till now he has not paid me.

I'll make sure my next consignment will not be transported by VRL

Mrs.Punam Tommar
[protected]
+1 photos
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May 2, 2022
Complaint marked as Resolved 
There is no update yet, company has not taken any action or reverted, I need someone from VRL Hubbali head office to call back me. Mrs.Punam Tomar
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2022
VRL Logistics / VRL Group Customer Care's response Dear Sir,

Kindly give the LR NO. so we can search and clear the matter.

Raghavendra Kulkarni
C.O.HUBBALLI
Apr 30, 2022
Updated by Mrs Punam Tommar Hello
Raghavendra Kulkarni

Where can I find my LR No.
May 02, 2022
Updated by Mrs Punam Tommar Dear Raghavendra

What's is the status of my complaint raised, can you brief me what action had been taken by VRL Logistics
Verified Support
May 02, 2022
VRL Logistics / VRL Group Customer Care's response The allegation in the complaint that we have charged excess amount is false just because the Complainant has searched the consignment, etc.  There will be various miscellaneous expenses in handling a consignment such as Loading, Unloading, stocking placewise, materialwise, etc.  Therefore the complaint deserves to be ignored.
 
With kind regards,

Raghavendra Kulkarni
C.O.HUBBALLI
Complaint comments 
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Where can I find the LR No.

Mrs.Punam Tommar
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
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    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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