VRL Logistics / VRL Group — driver worst behaviour

I travelled shirdi in vrl bus dated 07.02.2020 from bangalore. Tv not working for 18 hours journey. Both the drivers so worst in behaviour, they not ready to answer any question as they busy in eating gutka. One stop near hubli for dinner every one get down from bus. One handicapped lady was in bus bus was locked. Me and few passengers noticed she wanted to come out for dinner. We called driver to open door. The way driver scolded handicapped lady was very disaster. Also one driver the way he speak very terrible. When he stopped bus for rest room not allowing me to go rest room scolding in bad slang. I have travelled very longtime in vrl worst both driver i never saw. Please take strict action on them first teach them how to behave with passengers and handicapped.