VRL Logistics / VRL Group — goods not delivered to address as mentioned

Address:

204, Ashish Industrial Estate, Gokhale Road, Dadar West, Mumbai, Mumbai City, Maharashtra, 400025

We, jaysons international from dadar, mumbai had booked 2 parcels with vrl of our client m/s lulu family shop booking to chickballapur. The bill details are as follows :
Bill date - 14th october 2019.
Bill no - 2361
Lr no - [protected]
Bill amount - rs 60354/-

We had also mentioned on our forwarding note as vrl booking chickballapur but on lr, vrl sion office had mentioned bommasandra which is their mistake.
I had also booked our client’s lulu family shop’s parcel in vrl on 9th august, 23rd august and 30th september, 2019 and everytime they have booked correctly whenever i had mentioned on transport forwarding note as vrl booking chickballapur.

Now vrl - bommasandra are not ready to transfer the goods to chickballapur without ewaybill. And we are not able to generate again ewaybill as error shows ewaybill had been generated already. Neither the previous ewaybill can be cancelled nor modified.

The vrl bommasandra also told me to send email on [protected]@vrllogistics.com stating transfer the goods to chickballapur with details mentioned. We emailed also but now again they are saying the parcel cannot be transferred.

This is as on date 14th november, 2019. Also the retailer wanted these goods especially for diwali season. The goods are still under vrl custody only because of their own mistake.

Kindly treat this on urgent basis.

Kindly reply on our email id regarding the action taken against them. Our email id - [protected]@charleschildrenwear.com

Regards
Jaysons international
Sunny gala
[protected]