VRL Logistics / VRL Group — I am complaining about my bilty not given by vrl branch of neyol chokdi

I am the owner of Shreyansh Creation, Surat, I booked a parcel from vrl Surat Neyol branch on dated[protected] of bill no. 1/440 to Prakash Traders, Bengaluru. VRL refuse us to give our bilty of that bill, as he said once bilty is printed second time we were not print bilty.
but i shreyansh creation didn't recieve bilty from vrl neyol. we are very disappointed from that vrl neyol branch that they are not provide us bilty of that parcel.
vrl neyol contact : [protected]
my contact no. [protected](Shreyansh Creation owner)
please solve my problem as soon as possible.