[Resolved]  VRL Logistics / VRL Group — I am complaining about rude behaviour by delivery executives at madikeri

Address:Madikeri. 571201

[protected] is my tracking ID. As per the tracking details today morning I could see the consignment at my nearest destination Madikeri which is 30km far away from my home. After I travelled towards logistics they denied to give me the delivery and also there was a rude behaviour by the executive saying "That if you want the consignment you yourself has to unload and take it" this is not fare. Unloading 45kg order by a customer. This didn't happened anywhere till now. As per my knowledge this is the first time I am seeing a executive saying a customer to unload. There after again he demanded for the ID card. For that again I need to travel back 30km to my home and take the order. It costed me more than 1k.
So, I am moving towards media and consumer court for the justice.
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Aug 21, 2021
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2021
VRL Logistics / VRL Group Customer Care's response
Dear Valued Customer

We would like to informed that we contacted to our Mercera office they also some mis communication with customer by our staff.So we given the warning to our staff it is not repeated in future.SO we are sorry for the inconvinience.

Raghavendra Kulkarni
C.O.HUBBALLI
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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