VRL Logistics / VRL Group — Less products got to buyer

Everytime when i put some parcel in vrl the buyer gets less products. And when i complain it to the branch they give excuse by saying there was wrong packing. This is the wrong concept to put all on supplier
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
    View all VRL Logistics / VRL Group contact information