VRL Logistics / VRL Group — Misbehaved when asked for excess rates for shipment

My self Aruna Pyla Proprietor of Anjana Traders Narsipatnam PIN-531116. We have been using VRL Logistics for our shipments from all over India. Recently we had a shipment which costs around 1000+ rupees. VRL TUNI, PIN-533401 has transported the shipment without our confirmation regarding the excess cost which should be paid for the shipment. After shipment they were expecting 1250 rupees additional money just for the transport from VRL TUNI to Narsipatnam. The whole i must pay is 2275 for just 145 kgs shipment which is not acceptable for any kind of business. I must bear 16 rupees cost per kg just for shipment We have had an argument with the person named RAMESH from VRL TUNI and questioned him why they have sent without intimating about excess money to be paid. He got very angry that we are questioning him for the excess payment. He left without taking the excess amount. Today Mr. Ramesh called us again to intimate our shipment arrived to TUNI VRL. The voice was more aggressive and sarcastic and even shouting on us to collect the shipment and sarcastically asking us to carry all the required stamps etc. I don't have any issue to collect the shipment ourselves. Rather paying excess amount per kilogram for shipment i myself can collect the material for lesser changers. My question here is that this is the kind of behavioural training provide to your staff and partners. Do you really handle customers in such a way that we are scared to call your staff for any enquires? I have given more than 100000 rupees of business in last 8 months to TUNI VRL. Is this the return gift expected? I request please train your staff or partners how to respect valued customers. Please let them know that if they behave such a way with the customers the firm value would lose rather the person value. So, please take necessary precautions to not repeat such behaviour. I am going to check for another alternative now as i am highly disappointed with the team behaviour. I will keep VRL TUNI as last resort for my shipment for now onwards.