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VRL Logistics / VRL Group

[Resolved]  VRL Logistics / VRL Group — Parcel missing LR number [protected]

Our supplier has booked our shipment on 30/05/2022 for Pune with VRL logistics.
From then I am continuously following up with their customer service but nobody seems to be responding.After several emails and Phone callings, today they told me that our shipment got missed by them and they are searching it. On VRL it is still showing parcel at Salem TPT.
Now let me inform this parcel was very urgent and our customer paid to us for the products. Due to this we will be losing our customer and also our shipment money is blocked.
We want complete refund of the shipment money with interest and also want to be resolved ASAP.
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Jul 17, 2022
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2022
VRL Logistics / VRL Group Customer Care's response Dear Sir,

In this regard please not that the material is over carried and we are in the process to search the same. We will clear the matter as early as possible.

Regards,

Raghavendra Kulkarni
Customer Care
C.O. Hubballi
[protected]
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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