[Resolved]  VRL Logistics / VRL Group — Safety for women and rash drivers

I kaustubh bolkavathekar, being a shareholder of vrl logistics since a great long time wish to bring to your kind attention that this driver is ruining the hard earned trust VRL has earned throught years.
VRL buses on pune goa route has declined drastically and now with only a single bus functioning which is to my notice.
I booked a VRL bus ticket for goa to pune on 30-9-21 and typing this message from a nightmare bus trip of my life.My fiancee didnt feel safe in the bus and about the 2 drivers behaviour.
Bus was not very welcoming as me any my fiancee we asked to keep our luggage by ourselfs in the dickey!

There was a guy drinking in the bus & the driver refused me to sit in the cabin for a couple of minutes after i felt too cold inside.I totally understand that the blankets were not given keeping in mind the covid-19 protocols but the drivers made us feel that we have to suffer!
I've seen VRL growing since the begining with 2 ambitious personalities but very hard to see how its loosing.
With no hard words to say and a sad heart being a shareholder I would say, will prefer local operator ashray over VRL rather than ruining the end of my trip.A very good customer friendly behaviour from this operator which i used to get in VRL long back!
Ending my long unrelated message I would be eager to hear from you a long term solution to this issue.( Which I think is the main reason for vrl to cut its fleet on pune&mumbai -goa route)
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Nov 2, 2021
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Verified Support
Oct 02, 2021
VRL Logistics / VRL Group Customer Care's response
Dear Sir,

We would like to informed that kindly send your complaint to our travels sectiond mail ID [protected]@vrllogistics.com.

Raghavendra Kulkarni
C.O.HUBBALLI.
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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