[Resolved]  VRL Logistics / VRL Group — Tampering of mango Crate and Missing Mangoes

Address:

Sterling Park, Hebbal, Bangalore

We couriered a mango crate from Pune to Bangalore on 14th April 2023.
The details of the order are attached herewith.

LR NO. [protected]
Date : 14 April 2023 at 02:36PM
From Pune to Bangalore

The consignment was for a total of 48 pieces of mangoes, however, while we were collecting the same from VRL Bangalore Gandhinagar office, it was noted that some one mishandled the crate. The same was brought to the attention of the Bangalore Delivery Office Manager. However, he just checked the weight of the crate and ensured that it was not tampered with. However, when we reached home and checked the crate, we found 4 pieces of Mangoes were missing.

I have attached the snapshot of the mangoes after we opened the box.
I want to lodge the complaint against this, as when called with the Bangalore and Pune office Manager, both denying the tampering of the crate. And if it's not the Bangalore or Pune office, then for sure its the driver or assistant, who has tampered with the crate.
May I know any suitable channels to raise this issue before I put it in Social Media Platforms like Instagram, Facebook or Twitter?
It will be very helpful if you guys can direct me to some higher authority. This happened twice now.. Last year the same thing happened, when there were 3 mangoes missing.