[Resolved]  VRL Logistics / VRL Group — Unauthorized Charges and Misbehave

Address:Vapi, Valsad-36195

We had booked our material on date 24th September 2022 from Kalamb to Vapi (VRL Branch ) office & Today dt.03/10/22 we wanted to rebook the same material to our client’s address as usual firstly we release the material from collection office by paid the amount as same bill given by VRL Staff whose name was Mr. Pawan Kumar Tiwari (Emp Code-58312, Disg. D.O. Incharge). Further, the staff sitting in booking office has told me that we already paid the hamali charges rupees of 87/- mentioned in the receipt so, you no need to pay the extra charges for moving the material from collection office to booking office. After then Mr. Pawan Kumar tiwari told us that your material will not go to the booking office unless you will not pay extra Hamali charges. I agreed to pay that extra hamali charges to them but they are not giving any receipt for that amount. Also, Mr. Pawan Kumar tiwari was behaving ruddily & not much cooperative. Mr. Tiwari is taking extra money from the people by collaborating with the labor on the name of hamali charges. Also, one of staff was saying that what we are said is the rules & it is above of the Indian constitution.

My question is that...If Hamali charges is added to once in original receipt then why VRL charging extra hamali charges ?

If there is any kind of charges applicable then why they are not providing GST bill for that services ?
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Nov 5, 2022
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2022
VRL Logistics / VRL Group Customer Care's response
Dear Sir,
We would like to informed that at time of delivery you should take material by your people .Because of godown hamalis not available at our delivery point.

RAGHAVENDRA KULKARNI
HUBBALLI
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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