Vu Televisions — Need refund or new tv

Address:

15/8 East Achidikara Street

Dear VU TV Team,

I trust this email finds you well. My name is Rajesh, and I have been dealing with a concerning situation regarding my TV (Complaint No: VU1373556), which has been an ongoing issue since October 11.

Initially, the TV went into standby mode, and after the service team's intervention to change the backlight, the TV was taken for observation in mid-October. Unfortunately, the TV returned at the end of November in a completely broken state, apparently due to transport issues.

Subsequently, I was informed that a replacement TV, specifically the GLOLED 43 inch, would be provided with a partial payment requirement. However, the latest communication suggests that the TV is still in transit from the warehouse, causing further delays.

I want to express my dissatisfaction with this prolonged process and changing decisions. I am not comfortable with the delay and uncertainty surrounding the delivery of the replacement TV. Therefore, I am requesting a full refund instead.

I believe this situation raises concerns about the handling of my case, and I am beginning to perceive it as fraudulent behavior. Please understand that my primary preference is to receive a full refund for the TV purchase.

Here are my details for your reference:
- Name: Rajesh
- Phone Number: [protected]

I urge you to reconsider this situation promptly and process the full refund as soon as possible. Your immediate attention to this matter is appreciated.

Thank you for your understanding and cooperation.