Vu Televisions — poor service from jeeves

I have raised a service request in Feb 2020 but still i have not received any specific update on my service request for vu television till date.
Even after repeated call to their customer support and writing mails they only revert that they will call me in a day but never called back for the same
The customer support in vu is only for name sake the brand lack in after sales support.

I need to replace my TV as it is on still warranty period but I am not receiving any response from customer service.