Vu Televisions — VU LED TV 55 Inch QLED denying warranty

Our TV model no. 55QMP/S3Z1
The TV panel got a big black line in the middle of the screen and the same was informed to VU Customer care on 28th September. The technician visited after a couple of days took the photos and went away. After following up with them for a week they informed the panels are out stock and we have placed a order for replacement. we waited for one month and one auto driver came and pick the tv on November for replacing it. on November 4th he has handover the TV and went away. When we checked the TV the panel is still faulty and the same was informed to them and they are denying to replace it by saying it was physical damage by us. This shows VU wants to avoid the warranty and charge the customers. looting public. Kindly beaware of the scam.