| Address: | B 25 Second floor, Sector 9, Noida, Uttar Pradesh 201301 |
| Website: | wallmantra.com |
I am writing to express my deep disappointment and frustration with the handling of my recent order, Order ID WM8311668, for the World Map Backlit Wood Wall Décor / Night Light in Walnut Finish, which was purchased for ₹3999.
It has been an extremely disheartening experience dealing with WallMantra as a company. The lack of any update about the delivery status for my order has left me feeling neglected and disregarded as a customer. I have made numerous attempts to reach out to your company through WhatsApp, calls, and emails, but regrettably, there has been no response from any source. This level o[censored]nresponsiveness is highly unprofessional and reflects poorly on the reputation of WallMantra.
As a loyal customer, I had placed my trust in WallMantra and its founders, Jitesh, Shivam, and Kundan, based on the reputation of your products and services. However, this experience has shown a complete lack of consideration for your customers' needs and concerns. I had purchased the World Map Backlit Wood Wall Décor / Night Light with the intention o[censored]sing it in my office, and it was a crucial element in my office setup. Unfortunately, the lack of communication has halted my work, as I wanted to put up the map before proceeding with the painting.
The absence of customer care and communication is indeed very sad to see from a company that I believed in. It is essential to understand that customer satisfaction is paramount in any business, and the lack of care in this aspect tarnishes the overall image of the company.
I am reaching out to WallMantra with the hope that you will rectify this situation promptly. I urge you to provide an immediate update on the delivery status of my order and respond to my queries without further delay. Additionally, I request that you take appropriate steps to ensure that such lapses in customer care do not occur in the future.
I expect a sincere apology for the inconvenience caused, along with a clear resolution to this matter. If there are any unforeseen issues with fulfilling my order, I would appreciate transparent communication and a realistic timeline for delivery. If the product is no longer available, I would like a full refund of the amount paid.
I sincerely hope that WallMantra will take this complaint seriously and demonstrate a genuine commitment to improving customer service. I look forward to hearing from you soon and having this matter resolved satisfactorily.
Thank you for your attention to this matter.
Sincerely,
Prashant Sasidharan
[Your Order ID: WM8311668]
[protected]
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