Wallmantra — Credit note not working

Website:Wallmantra

I ordered 4 stools from wallmantra. Out of these 1 was delivered to me. But the quality was not up to the mark so I asked them to cancel remaining orders and refund my money. They cancelled the orders and didn't refund the money but provided me a coupon code as credit note through email. Now, when I am trying to use that coupon for some other purchases, it is giving me error saying, "it has reached its limit". There is no way to track if the coupon is still valid or what's the amount left. I reached out to wallmantra through email and WhatsApp but they are not responding. My money is stuck. Please help.
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