Wallmantra — Flower vase

I have ordered a flower vase from wallmantra and it turned out to be disgusting. They have picked the product for return but no refund has been initiated by them from the last 2 weeks. They are really doing fraud with the customers . Each and every time whenever calling the customer support they are saying amount will be credited within 24-48hours but it’s been 2 weeks I have not received any response about my refund from my side. Such a bad website with such fraud people out there.