Web2tech Solution — Took money and arent delivering service

Over a month and half ago, I made a payment for 3 months service of SEO for my website. It took them a while to start working on it, and when they did, it was very very slow, the staff rarely replied back to messages or calls. Since 20 days the staff that worked on my account haven’t picked up my calls or responded to any messages at all, in fact they view them and ignore. Finally got in touch with one person from the company, Dikshi, and she informed that both of those people were fired from the company and they will be assigning new account managers. It’s been 10 days after that call and it still hasn’t happened. Now even that one staff member isn’t picking up my calls and my messages aren’t reaching her, I’m sure I’ve been blocked by her. Out of 1.5 months of the timeline, I’ve barely received 10 days worth of service.
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The issue is still not resolved. Now they are blackmailing me that until I remove this complaint, they won't work on my account anymore, and neither will they give me a refund. The concerned person Dikshi is the rudest customer service person I have ever come across in my life.
They issue is still not resolved. In fact, I was contacted by Dikshi and blackmailed to remove this complaint if I want them to work on my account. I refused because there was no resolution and they haven't assigned me to a new account manager. She simply said that if I want them to start the work on my account or even get a refund, I have to delete this complaint. Dikshi is the rudest customer service person I have ever come across, she has the worst attitude and entitlement issues. All small business owners, beware of this fraud company, please do not waste your money and time with this agency. They don't value their customers.

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