[Resolved]  West Bengal State Electricity Distribution Company [WBSEDCL] — Ask for deducted money or successful bill payment

I have paid my due bill amount on 4th February through online transaction and the payment was successful but bill payment from WBSEDCL'S merchant was showing pending .But today there are showing failed transaction. I did not recieve my refund amount. It's already been 4 days. And I already contacted with bank operator they are saying that payment from them side is successful. Here is the details of successful transaction.
Hi Sudipta, Your UPI transaction of Rs. 1122 with reference number[protected] done on 4 Feb 2022 has been successfully processed from our end.
I sent a mail to [protected]@wbsedcl.in but did not get any response.