West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 2%
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821
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
953
down
301

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
2%
Complaints
821
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (152)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [Wbsedcl] — abnormal bill aug'19

 Tiash Ron on Sep 15, 2019
Hello, i'm from ichapur (N) 24 p. G. S. My customer id is[protected]. I've received last month abnormal bill. Already coplaint but no action taken by the official. Third class service by wbsedcl i've ever seen. Docket no[protected].
And on daily basis electricity cut for three hours and because of this incident our daily working program hamppered. Who will be responsible for this? R u people going pay me the loss? Seriously if i've an option then i'm going for cesc. Are you people able to solve the problems?...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — prolonged power cuts on every sunday.

 asgar husain on Sep 15, 2019
There are prolonged power cuts in our area ( ie BANGALPARA, Kolkata 700103 under Boral wbsedcl) on every Sunday usually from 8am to afternoon. Repeated complaints yielded no results. Nobody in Boral wbsedcl office/ Station Manager/Supply office/customer care takes calls on Saturdays leaving us helpless. Complainants to help-line numbers yields no result....
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — poor electric supply in the industrial area of suryapur,iswaripur, bolagore more

 harry650 on Sep 14, 2019
The supply of electric current is undoubtedly, very very poor and insufficient to our industry needs and especially to all other factory sites where machine work and labor are concerned.

Notwithstanding of several requests and pleadings, to ur deptt. Of barrackpore office, they didn’t do anything to improve and or ameliorate the continuous supply of electricity to all other factory sites at our industrial area of bolagore more of suryapur area as of date and we r still with the same story of regular power-cuts with regular frequency.

We cannot provide big big powerful...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — fixing of high tension line adjacent to my boundary wall on my land

 Champa Rani Kabiraj on Sep 13, 2019
Dear sir, my con id[protected], today a team of seb group came to my house/boundary wall to fix a ht elect line (As they told). Already a lt line post is lying on my land adnuscent to my boundary wall ab gate. We are facing difficulties to enter and park car our car. So i objected to fix another post there. I suggested them to fix it opposite side of the road which is away from gate or near by some where. You are therefore, requested to look into the matter shortout the issue. I am a widow staying with my daighter. So your kind intervene is requested....
Complaint comments  Read comments Complaint category Family & Relationships

West Bengal State Electricity Distribution Company [Wbsedcl] — electricity cut off

 Arijit420024 on Sep 4, 2019
I lived in barrackpore (A. Road)..
In my ward.. Simaltaneously electricity cutt of from several months.. For 2 3 hrs daily due to transformer prblm leads our life very harsh.. Aftr being complaining at wbsedcl in our area didnt solve our issues.. Causing people very much serious and angry... Now..
So i request you kindly please fix this issue asap.....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — increase my bills

 Suvojit Sarka r on Aug 30, 2019
Hello sir i am suvojit sarkar.. An i am reanted a flat at kolkata salt lake sec 1 bidhan nagar.. I do a night shift job 8 pm to 6 am.. Only i use my electric 6 am to 8 pm.. I have a two olds windows a. C 4 fan 1 165lets refrigerator.. Pviusly i paid 3 months total bill 31000 rs.. And now i have a bill amount of 52000 rs.. How can it's possible.. That kind of amount of bills plz look the matter. My mob number is. Customer name jinia guhaneogi customer i'd[protected]. My mobile number is[protected]...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — delay in shifting of ht wire

 Shubhankar Nath on Aug 29, 2019
Respected Sir,

 I shubhankar Nath requested(please se the attachment)Divisional  supply office Barrackpore for shifting  of HT wire which is mostly overhead of my house on 7th Aug, but till now no action has been taken by that office. I also visited the office  2-3 times. Every time they said "we ll go in some days".

 Please take necessary  action as early as possible  so that it can be shifted.

 Thanking you

Regards...

Shubhankar Nath...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — non removal of defective meter and fine up to 164507/-

 Sunder Kali Devi on Aug 28, 2019
We have a electric connection consumer id[protected]. On 19 aug 2019 the area manager disconnected my connection and show defect found in my meter and fine up to 164507/-. We have already submitted a application on 30 may 2017 vide receive no 170 by electric department authpur electric office regarding change of defective meter. But no action taken by the area manager for change of defective meter....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — unable to trace installation number / type

 dechen bhutia on Aug 27, 2019
Where do i find the installation number or installation type. I couldn’t find in the electricity bill so i tried to get myself registered online and the wbsedcl website still ask for installation number so i m not able to register myself online too. I really need to know my installation number or type for various other purposes too. Kindly guide me asap....
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — misbehavior and non cooperation of employees

 Aryadip Mridha on Aug 27, 2019
This is to lodge a complaint about 3 employees who misbehaved with my mother when she visited their office to submit documents for a new connection. A guy named "biren ray" was the mastermind, he was too harsh and show an arrogant behaviour to her. He eye contacted one other guy (Short hight, bearded with spectacles) and made him to behave the same. Then their comes another middle aged lady (Whitish skin colour with spectacles) employee whose audacity was stunning! She was literally challenging my mother, as if y mother is illiterate!!! All they tried is confusing and harea shing my mother. Being...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — money deducted but bill not get paid [Resolved]

 Kaushik077 on Aug 26, 2019
Today 26th august i had tried to pay by wbsedcl electricity bill through wbsedcl.in. I chose the quick pay option and then after entering all my information, i opted for billdesk option. And then i chose the upi option and entered my google pay upi id. I got a notification from the app to pay the money. I did so and waited after coming back to the website. After sometime i saw a writing amount not get paid...
I went back to my google pay account, i saw the money getting deducted. I also checked my payment history. The bill was not paid.

I also enrolled a complaint with docket...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — constant low voltage since last 5 months: authority denied to help

 saikatguin on Aug 22, 2019
Dear sir/madam,

I am living under wbsedcl katwa zone near subodh smriti road area. Consumer id :[protected]. Since this summer we are facing extreme low voltage almost all day long. Condition is even worse at night. I have repeatedly informed katwa wbsedcl authority but they did not take any action. I also register complaint regarding this (Complaint docket no:[protected] but that was also not entertained and even after almost 20 days of lodging complaint the status is still open. That means no one even cared to receive the complaint. I am surprised is the whole complaint management...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — one time high bill

 Ramprosad Sarkar on Aug 20, 2019
Dear Sir, I am Jyotsna Sarkar, w/o- Late Dhiren Sarkar, vill- Chhinui, P.O- Nimo, P.S- Memari, Dist- Purba-BWN, Pin- 713146. I got electric connection and meter dated on 24/04/2010 as a biri labour. After three months of connection i did not get any bill. So I used to visit the electric office. But the staffs told me that there were not any master card or record in the office. So i gave an application to ready my bill as soon as possible. But they didn't. Now 2019 year, they send me a bill of 32891 rupees. So here are two problems, first high rate per unit, second high bill onetime that i am unable...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — high billing

 My.Com on Aug 13, 2019
Last month reading, my electric bill was
Absart. Generally my monthly bill was
Rs. (700 to 800). But last month it was
Rs. (3, 960 × 3)=rs. 11, 741/-;
What will happen? And you are charged rs.8.99/- per unit. It is totally un athuantic.
You people are totally cheet with us. (Customer)
A fixed unit charge will may applicable.
And every month you should also send your representative to take the miter reading.
Please look into this matter.
Con. Id[protected]...
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — very poor electricity supply

 poulami20392 on Aug 13, 2019
This is complaint for the poor electricity supply to our place for which everyone is suffering in this hot summer days.
Very poor electricity supply in our area... That is rajganj of jalpaiguri district, pin-735134.
Without any reason there is a power cut for 5-6 hours in this hot summer days.
Even if there are some wind or a 2-3 drops of rain... They will cut the power off!
Please look into this matter and try to solve the issue as it is getting unbearable now.
I mean what are we paying electricity bills for?...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — theft of electric power ()

 9734401581 on Aug 9, 2019
মুর্শিদাবাদ জেলার বড়ঞা থানা এলাকার ও পাচথূপী ccc অধিন সৈয়দ পাড়া গ্রামের দক্ষিণ পাড়া র বাসিন্দা ১) বাদশা সেখ পিতা-আব্দুস সাত্তার, এর বিশাল মডেলিং বাড়ি তিন বছর ধরে ইলেকট্রনিক চুরি করছে ।
২) ফজলুর রহমান পিতা-হাফিজুর রহমান, বিশাল...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — no power in my area

 Siddhidata halder on Aug 8, 2019
Sir, in my area is getting power cut daily. We are trying to inform to the office at galsi electrity office ([protected]) purba bardhaman. But they ignore it again again.
They are not recieving my phone.
My cons no is[protected].
My complaint no 24942743. 24943101
So, please tell me why we are not getting full facilities.in a day uncountable times electricity/ power cutting condition in my area....
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — electric bill is higher than usual

 Subhadip Modak on Aug 7, 2019
Dear Sir,
My electricity bill is higher than usual. Last month same thing also happened. Company's team change meter. But problem not solved.Respective officer said that pay the full amount of 2500/-(approx)before complain for the same. Last month I also paid high bill. But no refund received. We only use two fan, one TV and two PL usually. I am sure that it is some technical problem of the company. Please look into the matter.Attached bill copy for your ready reference.
Thanks,
Subhadip Modak
[protected]...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — excess load shedding

 Skar207 on Aug 6, 2019
Customer id :[protected]
Their is so much load shedding in my area. 20-25 times a day. Im not satisfied with your service. I charge for it then why i suffer for such a bad service. Is it a some kind of joke with me that type of service you provide. Whole year i have face this problem. I pay for your service then why i suffer. I want quick response for my complaint...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — non allotment of individual meter for a long time in spite of depositing requisite money

 Gobinda Nandi on Aug 3, 2019
We, 6 families having 24 members including children and aged people residinng at a newly constructed flat at nandan kanan, rahara, khardah, 700118. The name of our flat is om sai plaza, built by swarupa construction. Since then for more than two years one commercial meter having consumer id[protected] has been allotted. For allotment of personal meter & transformer, our promoter has already deposited the requisite money i. E. Rs 273344/ through demand pay to wbsedcl, khardah on 01.12.2018. But till date we have not received/supplied individual meter. We have repeatedly urged and visited local office...
Complaint comments  Read comments Complaint category Electronics & Appliances

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