West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 2%
Submit a Complaint
708
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
755
down
260

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
2%
Complaints
708
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (125)

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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [Wbsedcl] — bill not paying by online

 Somen_das on Dec 15, 2018
I want to pay my bill
Consumer i'd[protected]
Today is last date of my bill payment with discount...
After due how can i paid my bill with discount... It's e-pay discount how can i got it??
Billing name - binodini das
Address - bc-67, anurupa pally, kolkata-700101,
My mob - no - [protected]
My email id - somen. Das1992@gmail.com

Your tele calling customer too bad service.. They are cut my phone.....
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — unwanted huge amount bill

 arup84roy on Dec 14, 2018
I am really surprised after looking the bill in my consumer id no[protected] by west bengal electricity distribution company. 13/12/2018 they provided bill amount 3250/-. We are out of berhampore from last 7 months. Every month they are sending their average bill is above 3000/-. Now there is a huge gap between acutual consumption and billing consumption. Therefore requested you please take necessery action to match the billing consumption and actual consumption. One another request to you when your staff will come for meter reading please contact with us before come, so we can help him to take actual...
Complaint comments  Read comments Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [Wbsedcl] — unpaid bill

 Sonali Mondal on Dec 14, 2018
Dear sir... This is to inform you that i, dilip mondal residing at phulia nadia, and my consumer id is[protected]. I have paid the electricity bill of dec 11 2018 of rs. 964.51 only through "http://www.wbsedcl.in" by using phon pe.. Payment gateway, and the transaction id is c1812140758526915273434 on 14.12.2018 at about 7:58 am, and the money was debited from my account but still the payment remains in pending or in failure state, hence the bill is showing in the above-mentioned site as unpaid till date and it is not showing the payment receipt of the bill for the month of dec2018 of rs. 964.51only....
Complaint comments  Read comments Complaint category Banks

West Bengal State Electricity Distribution Company [Wbsedcl] — 19/09/18 date two time online payment my bills.

 bijoy gain on Dec 12, 2018
Sir, my Name bkgain, id[protected], my online 1ST-transaction .ID-PHNN[protected], RS-2673.75, 2nd-ID-PHNN [protected], RS-2673.75, ATM CREDIT CARD no-[protected], Online two time PAYMENT YOUR COMPANY Date-19/09/2018,
Sir, This time my mob network problem.so miss two time PAYMENT transaction.
So sir please my problem solved you....
Complaint comments  Read comments Complaint category Credit Cards

West Bengal State Electricity Distribution Company [Wbsedcl] — non generation of payment receipt

 Bivekindu on Dec 9, 2018
This is ram prasad chhetri from mungpoo darjeeling, consumer id[protected]. It is to inform you that i paid rs.1825.23 as an electricity bill for the month of december january & february 2018-19 through net banking on 06/12/2018 at 11:59 am and reference no is igaexhdil5.

In this regard, i still haven't get receipt of a paid amount either in email id or through any other medium.

Please look into the matter and fix it at the earliest so that i could use this payment option in future too and for my satisfaction....
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — meter fraud

 Waseem Nawaz on Dec 5, 2018
Meter no t[protected]Consumer no.[protected] & bb060884 (Consumer no[protected] are installed at the same building at green park, saraitikar, burdwan. There are 4 families residing on rent and who are using an average of 100 units per months (Totaling about[protected] units per quarter. However the main meter reading is much less and does not match with the bills. Combined bill amount also shows less than rs. 1300 per quarter which is very disproportionate. Kindly intervene....
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — amount debited but bill is showing due, status : payment pending

 pappuranjeeta on Dec 4, 2018
Consumer id:[protected]
Today 4th december 2018 i paid my electricity bill through your website www.wbsedcl.in for bill month december 2018, january 2019 and february 2019, rs. 2416.07 is debited form my axis bank credit card but payment receipt not generated. My bill for the month of dec’18 – feb-19 is showing pending. Concerned person at wbsedcl is requested to kindly arrange to send me receipt of the bill.
Axis bank credit card department is requested to kindly arrange to sent details to wbsedcl about the payment or refund the amount at the earliest....
Complaint comments  Read comments [1]Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — correction of bill as per meter reading

 Sinidih on Dec 8, 2018
Respecter Sir,
With due respect it is to inform you that I requested higher authorities several times personally & also through telephone, email ("rgro.burdwan",
WBSEDCL,
HPC WBSEDCL,
cmd,
Kausik Basak ) for correction of electric bill .
Meter reading was 124 units but my house was under lock & key on that day & also there was no power from August’17.

On Tue, Mar 13, 2018, 10:08 PM WBSEDCL wrote:
Dear TAPAS KUMAR JAS,
Thank you for using Online Complaint Registration Service of WBSEDCL.
Your complaint has been...
Complaint comments  Read comments Complaint category Other

WBSEDCL — not provided service connection

 NishiBhor on Nov 28, 2018
Transformer installed but nhello sir,
The nishi bhor apartment situated in af 92/93, rabindrapally, kestopur, kolkata 700101. New transformer was installed on july 2018, but did not provide service connection to the apartment.
We are all providing rs 9.50 per unit charge from last 2.5 years.
Lift do not work due to no connection.
Who lived in top floor facing maximum problem as well as senior citizen who live here. Quotation money was deposited at time.
Sir, when we will get the connection. Please do necessary steps to provide connection as soon as possible.
Complaint comments  Read comments Complaint category Other

WBSEDCL — transformer installed but no service connection

 NishiBhor on Nov 28, 2018
Hello sir,
The nishi bhor apartment situated in af 92/93, rabindrapally, kestopur, kolkata 700101. New transformer was installed on july 2018, but did not provide service connection to the apartment.
We are all providing rs 9.50 per unit charge from last 2.5 years.
Lift do not work due to no connection.
Who lived in top floor facing maximum problem as well as senior citizen who live here. Quotation money was deposited at time.
Sir, when we will get the connection. Please do necessary steps to provide connection as soon as possible....
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — transformer installed but service connection not given

 Nishi Bhor on Nov 28, 2018
The nishi bhor apartment, af 92/93, rabindrapally, kestopur, n 24 parganas.
Transformer was installed for the apartment on july 2018 but yet given service connection. We providing bill form last 2 years for construction meter. Approximately unit charges rs. 9.5.
All the quotation money was submitted on time.
When we will get connection? Lift does not work due to no connection.
Who lived in top floor always facing problem specially senior citizen....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — new connection pending for station manager

 Abhiqwerty on Nov 24, 2018
Respected sir
I am debasish mandal from santitentul.. Agar... Chandrakona toun. Paschim medinipur.
I had one connection earlier in my fathers name.
I filled online application (Application no-[protected]. Ref, id[protected] for another connection due to various reason..

Station maneger (Birsingh group of electric supply) demand separation certificate for this reason... But i found no where this type of term and condition from wbsedcl.in.

Sir, i shall be highly obliged if you kindly observe my proposal by giving me a new connection as soon as...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — electricity theft by hooking

 gouripur on Nov 17, 2018
Dear sir,
I am an anonymous person unwilling to disclose my identity for some security reason. I inform you that there have more than five (5) yarn call with hooking, which has running last two years at my locality & create hazardous noise.
Machine has running whole day, basically early morning (5a. M. To 9 a. M.) & evening (5p. M. To 7.30 p. M) on regular basis.
Dispite being told, local electric office does not take any legal action.in this situation local electric office has given open wire electric line dispite cover wire so that electric theft done easily.
Either...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — wbsedcl new connection

 Uday Ranjan on Nov 14, 2018
I am from west bengal, vill-tengripara, post :- guptipara. P. S-bolagarh, dist-hooghly, pin code – 712512, electricity office – somrabazar, my family is survive from 2017 in guptipara. App. One years ago i am shri uday ranjan chakraborty was applying for a new connection of electricity but yet in my home electricity is not available. I am aplication is submitted for new connection in 08 december 2017 but till date we are waiting for meter for new connection. Electricity pole is not available, wiring is completed but i don’t know why electricity office of somrabazar officials say’s pole is...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — refund of a failure transaction from wbsedcl

 123tanmay123 on Nov 10, 2018
I paid a sum of rs to pay electricity bill of wbsedcl. Money deducted from my account but not credited to wbsedcl as it was a failure transaction. The deducted amount is not refunded to my bank account. A screen shot is attached to this mail indicating the details of transfer. I made a complain earlier to resolve the issue but no solution of the problem is made....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — very poor service

 myyindia on Nov 5, 2018
Dear sir
I am sanjib kundu (Inst. No. - 6129260, con. Id[protected], meter no. - l1938796) to bring to you kind notice the fact i am facing a lot of problems for unvaluable promise at your end. Even i was submitting written application 25.09.2017 in my local wbsedcl
Situated at po. - rupnarayanpur bazar office dist. - burdwan regarding change damage meter but every month your executive promised me now metere will be change in next month but they are can't able to do and still now no action have taken about this matter, yet i am still paying average bill. Why i am paying average bill...
Complaint comments  Read comments [2]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — regarding change of old consumer name

 Ankur Roy Chowdhury on Oct 31, 2018
Here wants to convey that our home has been purchase by my late. Father (Ashok kr. Roy ch.) 16 yrs before from sarat chandra.

Still its bills are in the name of previous owner sarat chandra.
I request you to please convert its name to my mother.

Please do share the documentation process regarding this case as soon as possible.

Consumer id[protected] and meter no.-l0641380, installation no.- 4160020, (Address - s-1/30- sarat ch sardar...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — replacement of faulty meter

 Subhrapaul990 on Oct 30, 2018
Wbseb meter

Subhra paul send email on oct 30, 2018

Replacement of faulty meter.
Subject: replacement of faulty meter.

References:
Consumer id[protected]

I have the honour to inform you that electric meter installed, in my residence
At ichlabad, ghosh para, sripally, burdwan, is found defective. The proper meter
Reading could not be obtained for a long period. Your representative, who is taking the meter readings, has also mentioned the same in the meter reading card. Consequently, proper bill could not be prepared,...
Complaint comments  Read comments Complaint category Mobile Handsets

West Bengal State Electricity Distribution Company [Wbsedcl] — there is no electricity supply in my house

 Sajid Shakil on Oct 28, 2018
There is no electricity supply in my house. The state department does not care for it. I have applied for new connection and paid the money for the quotation. But no response from the department. My application number [protected]. I have honourable court order for immediate power connection but the department least bother, submitted all documents court order clear all payments....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — unable to login wbsedcl.in portal

 goutam9126 on Oct 27, 2018
Sir, i registered on www.wbsedcl.in portal but now i can not login the portal by giving correct credentials and getting an exception. I have called many times to the wbsedcl helpline (19121) but after receiving they are calling off. I mailed to crmcell@wbsedcl.in department with providing proper print screen three months before but they are so irresponsible that they have not resolve the issue yet. For this reason i can not login the portal. Please resolve the issue asap.

Thanks & regards
Goutam mondal...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

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