West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 1%
Submit a Complaint
659
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

TwitterFacebookLinkedInYoutube
Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
644
down
235

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
1%
Complaints
659
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (106)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Sort by:

West Bengal State Electricity Distribution Company [Wbsedcl] — forcefully pole shift in my land

 Milan.Mallick on Jun 22, 2018
Please solve my problem which is one year ago electric pole was shifted in my land with out my concern about this subject matter. When I complained to the Divisional manager and Regional manager regarding the above mentioned subject then they are not able to get solutions. Because then already who do this job, he was going to the court for cases. Now my one year time was passed away. District office are unable to attend the solution. Yet I am a very common person and my homeland was wasted, so I am helpless. Please help me sir.my land in sahidmatangini block office .purba medinipur.tamluk.mouza...
Complaint comments  Read comments Complaint category Law & Civil Rights

West Bengal State Electricity Distribution Company [Wbsedcl] — no electricity since three days in our village

 reetathapa on Jun 20, 2018
Respected sir,
I am the resisdent of 4th mile tashiding kalimpong. There has been no electricity since three days due to power cuts. We have complaints to the electricity board but there has been no response. Though there is electricity in the town, no action is taken to repair the damage that has stopped the supply. I wolud highly obliged if you look in to the matter and provide us with immediate help.

Regards,
Reeta thapa
Consumer id:[protected]
Wbsedcl...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — electric chori

 Hafijur rk on Jun 18, 2018
Sir mera name hafijur address kendijamboni, po-guiadaha p. S. Garhbeta dist paschim medinipur, pin-721253 sir mera village me pura ke pura electric chori ke use karte h, sabke pas meter h lekin miter ke koi use nahi karte h, har ghar pe hitar use karte chori electric se, or jo chori ki electric use nahi karte unhe badi problems hote he. Sir chahe woo public ho yaa koi political neta sab ke sab sir hum sab kuch log h jo mana karte to hamari bat koi nahi sunte h sir me chahta aap ke power he to app kuch kar sakte.. Nahi to problems or jada ho sakte h, or plz plz plz sir iesme mera name nahi ani chahiye...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — there is no current supply near bal bharti, school purulia for 2 days

 DeepanjanMazumder on Jun 15, 2018
Please take necessary action as soon as possible to fix the current supply problem. As we already informed the company regarding our problem, still there is no improvement.in our area there are 2 baby and they are unable to take too much humidity weather. We informed the wbsedcl company regarding such weird condition. But they are inhuman. They also avoid their work by telling that we are working. From yesterday they are telling us the same, but no improvement....
Complaint comments  Read comments [1]Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — west bengal state electricity distribution company limited theft of electricity

 petroashokism on Jun 14, 2018
Dear sir/mam,
I am an anonymous person unwilling to disclose my identity for some security reasons. I want a strict legal action be taken by the officers of west bengal state electricity distribution company limited against mr. Ravi shankar prasad, s/o late jamuna prasad jalaj (Residing at ramkishan dangal near ganda pool, dhadka, asansol-713302, west bengal) for theft of electricity from his connections. He does something with the wires (Connecting to his meters: tamper the meter). There is sufficient visual proof so i am complaining. He tempered the meter with the help of his local electrician....
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — repeated failure of incoming power line to lake city apartment, mankundu, under chandannagar khalisani - casual attitudes of the maintenance team

 Sunny Engineers & Associates on Jun 13, 2018
1. Consumer id :[protected] +[protected].
2. Same type of power failure which is out of 3 phases one/ two phase becomes uncooperative at least 2 times a week happening since last one month.
3. Trying to lodge the complaint over toll - free numbers but last 10 days not a single numbers are operative.

4. Want to know which one is the right toll free number for me to lodge the complaint.

5. Khalisani office number the team lift the numbers and immediately they make the line inoperative as they need to work if they listen to the complaint.
6. Why the...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Co. Ltd. — unethical behavior from service team

 sumitrudra on Jun 12, 2018
Dear sir/madam

My name is sumit rudra and i stay at ah 178, sector ii, salt lake. Today (12th june, 2018) a service team came from wbsedcl office to cut our power since the bill was not paid. We agree that we missed to pay the bill, however when they came neither i (Owner) was there nor any active senior member was there in the house. My daughter asked the person that she would talk to a senior person in the family and know about the matter. The events were as follows -
A) without showing any id proof they just cut the power.
B) i was out of city and was travelling....
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — frequent power cut

 avik.8100 on Jun 11, 2018
Hi i am avik from kestopur mondal para near ankur club...
It is with utmost grief to inform you regarding to worthless power supply service is provided in our locality. Power cut hour after hour, frequently power off only one phase in our location and mainly at night time of rest it happend routine basis. Please take some effective steps against this unnesssary powercut so that we may getting relief from such disgusting and painful daily schedule...

Consumer id[protected]...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — worthless service (power supply) by wbsedcl

 Soumen kundu 4 on Jun 10, 2018
Respected sir/madam,
It is with utmost grief to inform you regarding to worthless power supply service is provided by santragachi unit under wbsedcl in our locality (Dharsa panchanantala). Power cut hour after hour, frequently power off and on in a fraction of seconds, voltage fluctuations are the daily schedule of whole day long.
Under this circumstances, please take some effective steps against this bougus & bull sheet distribution unit so that we may getting relief from such disgusting and painful daily schedule....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — no power for 2-6 hours every day, no complaints are getting taken over phone

 Anwesa Dey on Jun 9, 2018
Hi,
This is bimal kumar dey, consumer no:[protected] of west bengal state electricity board, resident of rishra, morepukur, hooghly. Every evening and night we are facing power cuts here for 2-6 hours. When we try to reach wbsedcl office over phone, it got unresponded. Even docket no facilities is working.

Could you please take step to solve this problem asap? It's almost intolerable in this summer.. We have been suffering everyday due to this.

One thing to notice, while we are facing this much power cut, our neighbour society bakultola doesn't have this power...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — unable to login www.wbsedcl.in portal - srmcell is irresponsible

 golam9836 on Jun 7, 2018
Sir,
I registered on www.wbsedcl.in portal but now I can not login the portal by giving correct credentials and getting an exception. I have called many times to the wbsedcl helpline (19121) but after receiving they are calling off. I mailed to crmcell@wbsedcl.in department with providing proper print screen three months before but they are so irresponsible that they have not resolve the issue yet. For this reason I can not login the portal. Now I need to make online payment for last three month electricity bills but due to this problem I can not make payment online.
Please resolve...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — power cuts

 Nabneeta Sarkar on Jun 7, 2018
I am a resident of 81/b jaihind pally, barrackpore, kol-122. Few days before we had power cuts in our area for 8-10 hours (For 3-4 days) because electricity people were working on changing wires. That's okay that they were working as per orders but they created a mess here. The phone and cable wires were hanging in front of the gates. They straight away refused to fix that. What a pathetic service. After that, we are having regular power cuts in our area where it was not the case before. I understand there is so much of electricity consumption in summers and power cut for 1-2 hours is acceptable...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — full day power cuts

 AjaySha_95 on Jun 6, 2018
I am a resident of jaigaon pin-736182.
The power cuts here prolong for entire day while the neighborhood (Phuentsholing - bhutan) illuminates every second for the entire year.
Maybe the electricity is being diverted to mills and factories.
Jaigaon is the tourism and business hub of india and an electricity less jaigaon means huge losses.
Look into the matter asap...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — amount deducted from bank account but not received by wbsedcl

 Souvick Dalal on Jun 5, 2018
Dear sir/madam,
I have made a electric bill payment through internet banking on 4th may2018.
Amount has been deducted from my account, but in wbsedcl site it is shown that the payment has not been made.
I have attached transaction slip and also share my account details.
Please look into this problem.

M/s-souvick medical hall
Consumer id[protected]
Inst no[protected]
Account number : [protected]
Transaction id : s61882821
Transaction srl no : 1
Transaction date : 02/06/18
Transaction amount :...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — online electric bill payment through paytm mobile solution pvt

 Shuvendu Mukherjee on Jun 3, 2018
Wbsedcl se payment kiya. On25/5/2018. Through online inb/[protected]/paytm mobile solutions pvt. But electric office bol raha hai ki bill avi payment nehi hua. When axis bank account se rs 719.35 debit ho gaya. Original electric bill tha rs. 716.97. I have a axis debite card, i want to made this payment through my debit card but for two times wrong pin no. Dene se card block hua. Fir paytm solution pvt ka option mila. Then i have done this payment success. Axis bank se vi massage mila but mujhe avi tak receipt voucher mila nehi, or bank me amount bapas nehi aya. Plz help me....
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — disappointed with the service of uluberia electricity office for new connection

 Kazi Abdul Ajij on Jun 2, 2018
Respected all,

My name kazi afsar ali, i have submit application from for new home connection belongs at uttar hirapur, hirapur, uluberia howrah, 711315, wb. I also visited local electric office (Uluberia) approx 10 times. But nobody clear any status on processing for connectivity. I am waiting for long time from but more than 4 month gone no changes situation. I don't understand that what the problem between this stage for electric connectivity?

I would like to request you that please resolute the problem...

Current impact:-
1. My mother & wife...
Complaint comments  Read comments Complaint category Home & Garden

West Bengal State Electricity Distribution Company [Wbsedcl] — interrupted power supply : 2 days with very minimal voltage

 Samik Bandopadhyay on Jun 2, 2018
My consumer id is :[protected]. For the last 2 days, there has been frequent power cut and even if power is there, voltage is so minimal that you can't turn your fan on. We called the customer care services provider several times, but wbsedcl, they don't bother to even take the call up. We even called our collection office which is mosat customer care center with collector code : [protected]. Please resolve this issue asap as there are patients in my home who are more than 80years old....
Complaint comments  Read comments Complaint category Products & Services

West Bengal State Electricity Distribution Company [Wbsedcl] — low voltage and electrical appliance not working

 dey5 on May 31, 2018
Tarak nath dey (Con id[protected] dankuni, surya sen nagar. Sir my home voltage like below approx 135 every day, for this reason light, fan and others electrical appliance not working properly and take a high apms or destroyed the materials for low voltage. Sir i already complained 9 may 2018 11:19 pm (Docket no[protected] but still now no body come and resolved the problem for voltage related problem.
Sir i request to you pl take prompt action and resolve the problem.

Thanking you tarak nath dey
Surya sen nagar, dankuni
[protected] / [protected]...
Complaint comments  Read comments Complaint category Appliances

West Bengal State Electricity Distribution Company [Wbsedcl] — extreme low voltage o

 Kazi Mominul Islam on May 29, 2018
Dear sir,

We, the residents of gujrara mansingh, near bahdur singh negi inter college, sahastradhara road, dehradun, are writing you to bring your kind attention to the serious electricity problems in our area.

The problem we are the victims of, is explained below in short.
1. Extreme low voltage.
2. Too much voltage fluctuations every day & night, which may damage our costly electrical instruments.
3.in the nighttime, problem is even worst, there is often no power or too low voltage to operate fan, tv or some-times even cfl bulbs....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — way of talking was very rude one of your executive

 N Ahamed on May 26, 2018
I have talked about my interrupted electricity supply of majuria power station with one of your executive through phone call. The number is [protected]. He had replied me continuously with very rude and unnecessary attitude. That type of behaviour happens in regular basis.

So, please take a proper action against the executive.

Thanking you....
Complaint comments  Read comments [2]Complaint category Other

Recently Discussed

(3 minutes ago)
Zomato
app said, "error in payment" and did not proceed to order but amount was debited (happened thrice)
(14 minutes ago)
DishTV
no signal 402
(17 minutes ago)
Airtel Digital
digital tv
(24 minutes ago)
HP India
Hp gas not delivered and subsidy adjusted and still pending the delivery
(25 minutes ago)
Xpressbees Logistics
I have not received my package

Featured Complaints