West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 2%
Submit a Complaint
674
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
726
down
254

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
2%
Complaints
674
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (114)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [Wbsedcl] — non-realization of two (02) transactions to my consumer bill (id-102280397) through vidyut sahayogi

 kamal Manan on Sep 16, 2018
My consumer id is[protected]. I made payment of last bill months of jul18-sep18 through vidyut sahayogi by united bank credit card. Payments were done three (03) times in system. Only one payment is credited to my bill account on 10 jul 18. But first two payments dated 09 jul 18 and 10 jul 18 were not credited to my bill account. Transaction id are [protected] and [protected] respectively.

Further i want to inform you that payment gateway, paytm's reports (Attached) are showing that these are successful payments against account. These reports were provided to me after raising of complaint...
Complaint comments  Read comments [1]Complaint category Credit Cards

West Bengal State Electricity Distribution Company [Wbsedcl] — theft electricity and hooking from main wire

 Daut ali on Sep 14, 2018
Dear Sir,
I am an anonymous person to disclose my identity for some security reasons. I want a strict legal action be taken by the officers of WEST BENGAL STATE ELECTRICITY DISTRIBUTION COMPANY LIMITED against Hasibul Rahaman and his neighbours, (residing at Koyra Road, Vill+P.o - Illambazar, Distt-Birbhum, Westbengal-731214 Opp - Masjid lane ) for theft of electricity from main connections on a regular basis. Its been years now. We pay bill as per use of electricity but he pay nothing. I ask your authority to vigil the matter and visit all of a sudden for getting the proof.This is simply...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — high voltage causing damage/destruction of equipments.

 sabnursinghome on Sep 12, 2018
Consumar id[protected], haldia city near kshudiram square, hpl link road

Got commercial connection recently for our new pvt. Hospital. From the beginning the voltage fluctuates/persists at a higher level. This has caused damage/loss of medical equipments.

Have informed local office.
It's an urgent request: please look into the matter and do the need full....
Complaint comments  Read comments Complaint category Hospitals

West Bengal State Electricity Distribution Company [Wbsedcl] — payment issue

 anjan.biswas43 on Sep 12, 2018
Dear Sir,
For your kind information, I Anjali Biswas, (Con ID.[protected], I am paid due bill for the month of Aug'18 & Sep'18 through www.wbsedcl.in on 04-09-18, Amount of two month bill was Rs, 1814.06/- and its debited from my Union bank of India a/c. which no. is [protected], but till date Rs.1814.06/- is show as an outstanding amount in my bill.
So, what can i do? please solve this matter as soon as possible....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — illegal installation of electricity pole in my land

 Kankan Banerjee on Sep 12, 2018
Hi team,

Wbpdcl has installed a electricity pole, in my land, last week without my permission, illegally.

I have registered a official with wbpdcl & the complaint received copy is attached hereby.
My consumer id[protected]

There has been no action for the last few days, only empty promises and doing nothing. So kindly expedite immediate action & requesting you to look into this matter with utmost urgency.

Thanks & regards,
Pradip chakroborty/kankan banerjee
Ph-[protected]...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — replacement of faulty meter

 Tapas2468 on Sep 11, 2018
Abnormal bill has been demanded as meter does not show reading. This has been done as per consumption of same time in the previous year. But the difference is that one ac was running at that time. Now neither ac nor any other high consuming equipment is running. You can inspect. It is more legal of demanding according to previous 3 months. Moreover application has been done for changing the meter of consumer id[protected] by narayan ch. Dey for tapas kumar siddhanta but no response from office....
Complaint comments  Read comments Complaint category Family & Relationships

West Bengal State Electricity Distribution Company [Wbsedcl] — letter of complaint to the wbsedcl for excess billing.

 poddarsubrata58 on Sep 9, 2018
Consumer id:[protected], installation no.-3467577, meter no.-p1919955, to, thestation manager, dhuliyan ccc, supplywbsedcl, dhuliyan, west bengal.
Sub:- letter of complaint to the wbsedclfor excess billing.
Sir, i am quite surprisedand quite shocked to receive the electricitybill amounting rs.23573 against electricity consumption for the last three months at my residence, to receive such a heavy electricity bill. Needless to say there has been someanomaly or breach of duty. I am quitedisturbed how such an exaggerated amountin bill could have been reached. I would be highly obliged...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — power cut daily

 Ranapriya on Sep 6, 2018
Our area is suffering frequent powercut problems and when it comes in repairing any faults in our line the service is also most worst and backdated they do not also pay any importance to their customers complaints in living in todays advanced world it looks that we are living in a backdated one. More than ten times a day power cut.. Simetimes it is about 50 or more. What is happening? We need a permanent salution of this problem....
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — request to make arrangement for cutting the branches of trees lying on electric wire connected to my house.

 Apurba kr datta on Sep 6, 2018
Respected Sir,
I beg to state that my house is at Barasat, N 24 pags, 11A Kabi sukanta Road near Ram Thakur mandir, Chotobazar. The branches of tree of my next house is lying on eletric wire connected to my house from light post. Any time it can damage the electric wire.

So, it is requested to take action from your end to cut the branches of tree.

With regards.
Apurba Kr Datta
Con Id :[protected]...
Complaint comments  Read comments [1]Complaint category Neighbours

West Bengal State Electricity Distribution Company [Wbsedcl] — mental harassment on wrong payment update

 anandi81 on Sep 5, 2018
My consumer id is[protected]. Electricity bill was for july-sep. I paid the bill on 10th aug. Electricity board sent personnel to disconnect my lines without any intimation. Security guard in our complex called my wife to inform.
When i called the electricity they found everything paid and said sorry for that.

For this my wife has to run here and there to locate the personnel for disconnection. I have to invest time finding all the documents and mail her for proof.

Request wbsedcl to refrain from such harassment in future.
Thanks'
Arnab nandi
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — online payment through credit card/debit card

 abhirup dey on Sep 5, 2018
Sir,
It is to inform you that i cannot payment my due amount payable to you of rs.1608.67 through on line by credit card/debit card mode. My consumer id is[protected] and my installation id no. Is 19820234. I can't understand what is the problem for paying the billed amount? Please help me for overcome this problem if it is possible from your end....
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — bill payment on amazon

 Zyllus Reno on Sep 2, 2018
Sir,
I was trying to pay my electricity bill of wbsedcl from amazon.in but there it shows that i can pay bill of cumulative of three months. I wanted to pay for a single month. While in paytm there is a option to pay bills for every individual month. I talked to amazon customer care and they said they cannot break the bills for every months as it is provided by you and only if you provide the bills for every month, they can show it. Plz sir provide individual bill payment in amazon as well as it is present in paytm. I hope it would not be a problem to provide the same to amazon as well as...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — power failure for 10 days the damage of transformer.

 Rafique Gharami on Aug 31, 2018
My consumer id is[protected]. There is no power in my home for 10 days for the damage of transformer. We have already submitted application to the AE, Kultali CC. But no action has been taken. Even we have 3 times Docket but no result has been found. We have already informed Divisional Manager, Baruipur and Regional Manager, South 24 Parganas. The children, old citizens as well as common people are facing a lot of problem in the scorching heat. The daily life is being hampering Please take necessary steps...
Complaint comments  Read comments Complaint category Family & Relationships

West Bengal State Electricity Distribution Company [Wbsedcl] — a huge amount of electric bill (same amount in consecutive 3 month)

 Sujit Sadhukhan on Aug 29, 2018
Respected sir/madam,
I've getting mail for the month of sep, oct, nov 2018 against my consumer id[[protected]]. It is seen that too much amount as my previous monthly billing consumtion. Also seen that consecutive three month amount also same how it is possible? Please look into the matter, if this issue not solve with in 15 days it will be treated as legally action. Please looks into the matter,
Thanks and regards,
Sujit kumar sadhukhan
Consumer id:[protected]
Mobile: [protected]
Email: sadhukhansujit@yahoo.co.in
Address: 20 hansesweri road, bansberia,...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — 11,000 volt open line connection going on at our residential and not to not maintaining ie safety rules.

 Hirak00111 on Aug 28, 2018
Dear Sir,

With due respect, this is brought to your kind information that the work process of 11, 000 volts open line wiring is going on at our residential area. For which, the pole is already mounted beside our bed room maintaining only 1.5 feet distance approx. from the room wall and terrace without any consent of us.
Now the open wire is going to be fixed with the pole that might be the main obstruction of our property maintenance as well as big safety issue and electrical hazards also.
As the pole was not been mounted maintaining IE safety rules, it will be the...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — how to know installation number to view electricity bill

 Ujjal kumar Pal on Aug 27, 2018
Inasmuch as i've to pay electricity bill on line, i can't view the bill due to lack of knowledge about 'installation number'. So i'd deem it a privilege if you'd kindly let me know this parameter. Incidentally, i'm out of station now. You may also send the bill to my present address:7/2, k. P. Ghosal rd, belgharia, kolkata-700056 to make it convenient to view the bill before payment on line. Thank you....
Complaint comments  Read comments [1]Complaint category Telecommunications

West Bengal State Electricity Distribution Company [Wbsedcl] — load shedding in debra police station

 Madhumita Maji Nayak on Aug 25, 2018
I am residing at vill dhenga, po shyamchak, ps debra, dt paschom midnapur, pin 721301

Every week saturday and sunday from 9 am to about 6 pm loadsheding.. I can't understand the reason behind this non sense.. No excuse will support this 9 hours loadsheding.. We can' t contact anyone and the numbers of electric office ringing regularly.. Nobody care to receive that calls... Hell of you sir that in this era loadsheding to much time..
Shame on you for not taking any complaint.....
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [Wbsedcl] — electric bill

 Ananda Jana on Aug 24, 2018
Respected sir/madam,
I've getting mail for the month of sep, oct, nov 2018 against my consumer id[protected]. It is seen that too much amount as my previous monthly billing consumtion. Also seen that consecutive three month amount also same how it is possible? Please look into the matter, if this issue not solve with in 15 days it will be treated as legally action. Please looks into the matter,
Thanks and regards,
Ashoke kumar metya,
[protected]....
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [Wbsedcl] — my consumer id double payment received

 Chandaari@ on Aug 24, 2018
Dear sir i says that i payment wbsedcl power by paytm payment this consumer id[protected] digha cc cercal is input double payment - 5371 rupes. Pleases requested refunded extra payment rupes at soon as possible. I don't understand what r doing payment double payment. I want refund money created my account. Please sir i sure you receive my request.

Thanking you
Arindam chanda's
Mob - [protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [Wbsedcl] — theft of current of wbsedcl.

 sanu mondal on Aug 20, 2018
Wbsedcl — theft of electricity

Dear sir,
I am an anonymous person unwilling to disclose my identity for some security reasons. I want a strict legal action be taken by the officers of west bengal state electricity distribution company limited against mr. Mohammad ali mondal, (Residing at rajarhat, raigachi, paschim para, kol-700135, west bengal) for theft of electricity from wbsedcl main lines. He ha s done some hookings with the lines. There is sufficient visual proof so am complaining. Its been years now. He has wbsedcl meter but he does not use the meter. He has one...
Complaint comments  Read comments Complaint category Electronics & Appliances

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