West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 1%
Submit a Complaint
435
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
107
70

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
1%
Complaints
435
Pending
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (65)

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West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care related pictures (65)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [WBSEDCL] — Consumer help desk of wbsedcl cheated rs.19989 by four fraud transactions.

 bappa71 on Jan 20, 2017
A Hypocrite named Sanjeet Roy of Consumer help desk, Noida, , Delhi of Central Bank of India Sehani Ghaziabad branch po Meerut Road, regstd.mobile 8979542364 & 8979388851, 09718510737, 08743098959, 08447429273 and account number 3549301220 cheated me rs.19989 from 4 fraud txns.(5000+5000+5000+4989)from my Bob savings account of Chandannagar branch NO.104101XXXXX157 on the ground of refunding my excess electricity bill rs.3700 that was debited through Ecs by stealing the information of Bob Atm Card Detailsover sms and phone on 21/08/2016.Complaint already lodged to my local chandannagar police station...
Complaint comments  Read comments Complaint category Banks

West Bengal State Electricity Distribution Company [WBSEDCL] — Inability to make on-line payment

 123100041 on Jan 11, 2017
I am unable to make on-line-payment of Energy Bill dated 06.01.17 for the Bill period JAN'17 to MAR'17. Each time I open the site>Pay Bill, it displays a message 'you do not have any unpaid outstanding'. I have been continually trying for the last 3 days; but every time same message is displayed. Please dictate me the chronological steps together proper site by which I can make the payment. Time at hand is too short and hence immediate reply is solicited. thanks & regards...
Complaint comments  Read comments [1]Complaint category Banks

West Bengal State Electricity Distribution Company [WBSEDCL] — Can't payment

 soumyjit chatterjee on Jan 11, 2017
Sir i complate my new user formality in online application. but when i login to my account then i see
(You have already applied for New Connection with Reference No. P60000010092.Please download your Acknowledgement Letter). then i chose to payment mood and i see
(Application Number Not Created yet..Please apply for New Connection.)
i don't understand what i do. sir plase halp me out ...

my name is DHIRENDRA NATH KOLEY....
Complaint comments  Read comments Complaint category Employers

West Bengal State Electricity Distribution Company [WBSEDCL] — Wrong payment made

 Rmahapatra on Jan 11, 2017
New application .Wrongly select Sonarpur CCC instead of Garia CCC and quotation amount paid online need transfer the amount to Garia CCC.Application no-1003569429, money receipt no-HHMP4925773845, consumer id-103139258.Submitted request letter to transfer amount but no action taken by them

Ranjit Mahapatra
253 Mahamayapur School Road
Kol-84
Ph-8583011656...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Abnormal bill due to Wrong meter reading taken

 Debabrata Das1972 on Jan 5, 2017
The Station Manager/Engineer,
WBSEDCL, C.C.C. POILAN.
Sir,
CONSUMER ID-100907708
With due respect I would like to inform you that I am above said consumer residing at Genexx valley, Tower-28, Flat-11A, Joka, Kolkata-700104, received the current quarter bill (Dec'16 to Feb'17) which is totally unjustified and irregular because as per this current bill your concerned person taking the present meter reading dated 30.12.2016 is 8835 which is absolutely wrong, after seeing this abnormal meter reading I checked the meter with the help of an electrician along with our tower...
Complaint comments  Read comments [1]Complaint category Other

WBSEDCL — Online payment link is not working

 tanmaysarkar115@gmail.com on Jan 3, 2017
Please guide me how to pay the bill through online. My consumer id is 115048531. Is there any other link to pay. Please send me another link to pay. Please send any other link. Please send another link to pay as the last submitting date is 05 january 2017. Please send it as soon as possible so that i can pay within due date. Please do it. So i will very y...
Complaint comments  Read comments [1]Complaint category Business & Finances

West Bengal State Electricity Distribution Company [WBSEDCL] — Excess billing due to wrong noting, and disconnection without notice

 gaurav9186 on Dec 30, 2016
Consumer id is 155074146 in the name of gopal shaw. i am being charged excessively more than i have consumed, due to wrong reading. As of now the actual reading is 2062 unit but the billing is as per 2805 unit. I lodged a complaint but the complain remaind unresponded and my connection has been dis continued without any proper clasification and notice. for ur information, the connection is pertaining to my business place and due to wbsedcl's mistake, my business is being hampered... I urge to entertain the case ASAP.....
Complaint comments  Read comments [1]Complaint category Products & Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Fictitious invoice for sep-nov 2016, newtown action area iii, sukhobrishti

 ikalpana1952 on Dec 27, 2016
Dear sir,

I have received a abnormally high invoice for last 3 months.

My consumer id is : 127021790
Business partner no: 5606014
Installation no : 5184357
Tariff class : a (Dm-u)

Present reading as per last invoice (Date of bill generation 03/12/2016) it is 5030.00, whereas i have attached photo for my meter reading taken on 17th december 2016. The amount claimed in the invoice is unexpected extremely abnormal and request you to visit the site and verify the same once again and please let me know the original bill and the payment...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Refund of extra amount paid for multiple times while bill payment.

 niroj869 on Dec 26, 2016
Refund of extra amount for multiple times bill payment. Please refer the attachment. I made a payment on 7th Nov 2016. The transaction got rejected however the amount was deducted "twice" from my bank account.

Hence please help me to refund the extra amount that was paid. WBSEDCL office only asked me to raise this complain with you.

Consumer id- 152093158
Name: Bholanath Chakraborty
Contact- 8697023522/ 9432324330032...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Refund of extra amount for multiple times bill payment [Resolved]

 indranil.mukhopadhyay31 on Dec 26, 2016
Refund of extra amount for multiple times bill payment. Please refer the attachment. I made a payment on 7th Nov 2016. The transaction got rejected however the amount was deducted "twice" from my bank account.

Hence please help me to refund of the extra amount that was paid. Electricity office only asked me to raise this complain with you.

Consumer id- 152093158
Name: Bholanath Chakraborty
Contact- 8697023522/ 9432324332...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — I have not receive any receipt copy in my phone or in email

 sudarsan dutta on Dec 26, 2016
My consumer ID 153026901, installation no -2977296 this is the first time i had pay my bill through online., on23/12/16 I have received bank confirmation message of payment, but i had not receive WBSEDCL PAYMENT RECEIPT or anything. my email id is sudarsandutta7@gmail.com.should i wait to pay my bill at the cash counter because my due date is 26/12/16, please leat me know ASAP.if the payment is not received by wbsedcl, how can i get a refund by my bank..., ....
Complaint comments  Read comments [1]Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — I am not get new Connection to my residence

 puspendu123 on Dec 23, 2016
Dear Sir/Medam,
My name is Prasenjit Halder, my residence is- Vill-Uttar Kasiabad, PO-Mundapara Kasiabad, PS-Dholahat, More than 3 months, till not i am not get new Connection to my residence . Now i am working Indian Army. My ID no is-102906973, My application number is-1003323635. app date-12/08/2016 I am already paid amount.
But till date i am not get new connection to my residence.Please add new connection as early es possible....
Complaint comments  Read comments Complaint category Wedding services

West Bengal State Electricity Distribution Company [WBSEDCL] — Poor way to behave with the customer

 Ashis Kumar Dubey on Dec 22, 2016
Hi there,
I am a resident of Rajarhat Area, Kolkata 700136. I was not able to pay the bill through online mode. As a result, I called a number 18003453201 at 8.52 am (dot) Thursday, 22nd Dec, 2016, and a lady staff picked up the phone. Before, letting her know about my consumer no. of WBSEDCL 100600219, she started shouting like as if she is very irritated and not willing to serve the call from the customers in order to solve the issue over the phone. Nevertheless, she asked me to meet the "station manager" to ask about the way to pay through online mode. Now, I tried to ask her that, I...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Build Connection over my own personal area

 Kunal Naskar on Dec 18, 2016
My neighbour subal halder illigaly get electricity connection with the help of diamond harbour S.E.D.C.L over my personal property. I submited objection letter before & that day i informed but they did not take any step against this problem. And this connection is not normal connection, its like a hooking...how it is possible...plz solve this problem as soon as possible.....
Complaint comments  Read comments Complaint category Neighbours

West Bengal State Electricity Distribution Company [WBSEDCL] — Not getting connection

 Prasanna Jash on Dec 18, 2016
I have applied for new connection under Burdwan -III CCC-3518108 on 08.11.16 I have also paid Rs. 15, 466.00 quotation amount on the same day. But unfortunately I have not get the new connection till date. Where as WBSEDCL has assured that within 15 working days new connection will be provided. From the date of applications 40 days has already been passed. Now can I asked after submitted of all documents and paid the amount why I have not get the new connection?

This type of delay not expected from this service orientated department.

If my connection not done within...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — I am complain for not taking meter reading till today

 Tapan926 on Dec 11, 2016
I sri tapan mandal, (consumer id 112250837 inst. no 10651324) informed that meter reading have been taken from this area but till date no one come to my premises as a result meter reading as well as spot billing is pending. i hope problem will be solved as en early date.
Tapan mandal
Consumer id: 112250837
Installation no: 10651324
Date : 10.12.2016...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — High electricity bill of three months as compared to the previous three months

 Puja Halwasia on Dec 4, 2016
Hello,

I have got a High electricity bill of three months(rs 2397) as compared to the previous three months(rs 925).
We do not have any extra appliances other than light n fan.
We had given written complaint in Newtown electricity board office. But they didn't even bothered to resolve our issue. It's been more than 1 month and we are getting no response from their side despite of many calls from our side.

Consumer id-...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [WBSEDCL] — Not able to pay bill through online

 utai on Dec 4, 2016
Could not able to pay bill for the month of november. I tried to pay my electricity bill for the month of november on 4th november, last date of my november bill is 6th november but i could not able to pay my bill online. When i logon on the system it proceed to few steps but when payment option cum it cannot proceed further. My consumer id 122030632, inst no 02889416, name sushil kanjilal, adress ab 153, sait lake, kol-700064....
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — No electricity from 9 hours

 Manababu on Dec 3, 2016
Sbhaspally Siliguri customer center not picking any phone call as I am trying since one hours.
The problem is we are in with out electricity since last 9 hours.don't know why? Customer care not picking up any phone, I am sure they are enjoying Saturday night and we are in dark night.
Please do something for common man are suffering by that person.thank you...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Installation number on the wbsedcl bill

 shiben59 on Nov 23, 2016
WBSEDCL — WBSEDCL "installation number/type" for online payment account

WBSEDCL, in its bill doesnot show the installation no and only shows Consumer ID/Consumer Code & Service Con No.
But while creating online a/c for payment, they seek the the installation Number/Type.
So i called up customer-care (1800-345-5220) which didnt had a clue as to what are these & asked me to call up BARASAT CCC office at (03325845687).
Where again the persons at phone didnt had a clue as to what is this and asked to visit office and check.
When reached their office it was...
Complaint comments  Read comments Complaint category Utility Services

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