West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 1%
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511
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
325
down
141

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
1%
Complaints
511
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [WBSEDCL] — No electricity for over 24 hours.

 Avi_ on Jun 22, 2017
Hi, electricity is off since yesterday afternoon. When i returned from my original residence to my rented residential flat in rajarhat, near by to the rajarhat police station, the lights are all out. Loads heading continues into today, which is now about 28 hrs. The main phases within the flat are all turned out and heat and darkness leap out to decay me, my presence and my material assets here....
Complaint comments  Read comments Complaint category Law & Civil Rights

West Bengal State Electricity Distribution Company [WBSEDCL] — Voltage fluctuation

 bhand13 on Jun 20, 2017
Dear sir,
I have the honour to apprise that i (Soumya bhandari) want to inform you
That my consumer number 101642098, meter number l3589832, consumer load (Kva) :3.02. Now a days voltage fluctuate from 200-240 volt. Whereas i am eligible to get proper voltage as because load already extended. Kindly take necessary action.
Consumer id: 101642098
Name: soumya bhandari
....
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Our village suffered badly electric service.

 mukherjee123 on Jun 20, 2017
Our village - pakhanna
Post-pakhanna
Dist-pakhanna
Pin-722208
West bengal

Our village suffer a badly electric system in few days. Our village controls electric service is barjora. No any reason the power is off;break down... And 2hours to 4hours power is off... This are problem our village had suffered...
So sir please this system be cure quickly......
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — No power since last 24 hours

 Peacestudio Ahmad on Jun 20, 2017
Sir,
I am a consumer of wbsedcl. Our village is kukhura ps nalhati dist birbhum wb. Our substation power house is nalhati 1. Our 11000 line is connected near pathra village through fuse system. So whenever little bit wind blows or rains little bit, the fuse gets disconnected automatically. Then our village remains in dark with electricity. We had complained for this many times but there was no improvement in it. Since yesterday 5pm till now there is no electricity in our village.

Kindly make the said connection directly instead of fuse system and let us exempt from this acute...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — High amount abnormal electric bill

 kalosona on Jun 19, 2017
Respected sir
I like to inform you, i am bithika halder, my address is paschimdaspara, baishakhi sarani, sonarpur, pin 700150, my customer id is 100535200, and meter no. G1371666.
My meter was damaged since last one year i informed to our local electric supply office, ghasiara, sonarpur, kolkata vide my letter receiving no. 699 dated 24.05.2016. For replacing the damaged meter. After that i am follow-up the same in several time but they are doing nothing and informed me that we have no meter to replacing the same.in this period they are sending the average bill and i also paying the...
Complaint comments  Read comments Complaint category Credit Cards

West Bengal State Electricity Distribution Company [WBSEDCL] — Not able to pay online through wbsedcl.

 Prasanta Ghatak on Jun 19, 2017
I am trying to pay my bill of june-august, 2017 online after login in wbsedcl site. When i am going to the page of confirmation of bank detail the page is hanging out after confirmation. My due date with rebet is within 21st june, 2017. But i am not able to pay on line even trying in different pcs and mobiles also. Kindly see the matter and solve the problem immediately by 20th junem 2017....
Complaint comments  Read comments [3]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Payment done but receipt is pending in wbsedcl website.

 hari318 on Jun 19, 2017
I just paid my electricity bill through airtel money app today but inspite of transaction complete wbsedcl website showed me pending but the amount was deducted from my bank account. I paid a total of rs.6642.56 via airtel money while checking out. But the website is showing the bill is pending, though i got the invoice number: 456004025526
And transaction id 937890594.

Here's the full details:
Invoice number: 456004025526
Bill month:
Jul2017
Amount paid:
6642.56
Date of payment:
18.06.2017 08:12:32
Transaction status:
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Mismatch in address

 Arun Kumar Gorai on Jun 17, 2017
I repeatedly reported that my con. Id is.101989612, flatno.9, kedarnath apartment, 2nd floor, ce-312/1, kestopur, kolkata, 102.
But in bill address is written as flat no.19 which is occupied by other.
I reported in writing t0 krishnapur ccc office on.29.2.15 (Dy. No.5003) &on 11.5.15 (Dy. No.426). But till date no correction made.
I face difficulties in giving add proof as and when required....
Complaint comments  Read comments Complaint category Employees

West Bengal State Electricity Distribution Company [WBSEDCL] — Constant power cut with no proper solution.

 vinay kumar shaw on Jun 15, 2017
This compliant s about our locality sundia para under kankinara electric supply office. The low voltage and frequent tripping of electricity in this area has become almost a daily routine. During the 5-6 hours daily cut, no one expects the supply of electricity. But the unannounced frequent breakdown of electricity is simply nightmarish. At night, one is left half through the meals at the dining table. During the day, there is no rest, no comfort, no protection from the sultry weather.
            besides this, low voltage of electricity has damaged electric lamps, tubes and other...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Fake mobile number used for electricity consumption

 samitkumarmandal on Jun 13, 2017
Dear sir / madam,

I samit kumar mandal wants to register a complaint, i got an sms in my mobile number which is 9800451014 on 04/06/17 that my quarterly bill is rs 492 within 1st due date : 07/06/17 with rebate but after few days on 09/06/17 i got another sms that payment of rs 490, rec. No: 132702751431 has been received on 07/06/17. I have already checked that this consumer id is used by jannatan bibi who is not related to me anyhow. So, why i am receiving such kind of sms on my mobile number.

Kindly check and revert as soon as possible.

Thank you.
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Load enhancement payment issue

 SURESH BANDYOPADHYAY on Jun 13, 2017
I, suresh kr bandyopadhyay, customer id:513005071 have already applied for load enhancement. Load enhancement application number is 5001592725.in status quatation is complete but collection status is on working. I can not make online payment for enhance the load. 'this facility is not available for this customer' this msg is shown there to make payment. Please resolve my problem as soon as possible....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — For New electric Connection

 Sk Saheb on Jun 19, 2017
Sir,
I am a resident in Hugli, khanakul, and apply for new connection in my own new house on 21/06/2016 to Khanakul Wbsedcl.But I have not given connection.I even contact with office several times. my E mail id is sksahebdharampur@gmail.com. Mobile no. 9153807131.But here another persons are given new connection with extra charge about Rs.2000/.One local electric mistri have given a chance of new connection within a month with charge Rs.2000/.My opinion the officers are involvein this matter.what can I do...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Single phasing low voltage problem

 bishalsarkar on Jun 10, 2017
Sir, in our area vill-rabindra nagar, p. O-hamiltonganj, dist-alipurduar pin-735214 have single phasing low voltage problem. This problem since during last night. This problem is not one day problem, this problem going through 2 / 3 day gap in our area. I allready a complaint lodged in bidyout sahayogi app but still now not done this work. I requested to you please solv this matter permanantely....
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [WBSEDCL] — High electricity bill

 atanu sankar on Jun 6, 2017
I am user of domestic connection of wbsedcl. I am regularly getting electricity usage bill of rs. 1500 /- to rs.2000/- against electricity consumption. I am getting wrong bill since my meter was changed.
The bill appears to be inflated, as i know for certain that our consumption electricity is not so high as to warrant such a high bill.
I therefore, wish to get the electricity meter checked, as early as possible. My consumer id: 222149845 (Under nandigram ccc)...
Complaint comments  Read comments [1]Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Low voltage and frequency load shedding

 somunbg on Jun 6, 2017
We are the consumers of village&po nabagram[bakultala] pin 713166 under jamalpur ccc in east burdwan district.in our area low voltage became customary since long time ago. Even after depositing requisite security money we are not getting sufficient voltage throughout the day. Life becomes miserable throught the summer. We are sorry to say because of low voltage even celling fan does not move properly. Another thing is frequent loadsheding. Our village remains totaly dark hours after hours during a drizzle for only 10 to 15 minutes. Electric supply became totaly farce to us both in terms of quality...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Complaint against station manager and bologna power station

 Ujjal Kumar Samanta on Jun 5, 2017
Dear officer
Wbsedcl
Kolkata

This is to inform you that myself ujjal samanta, customer of wbsedcl id no 500337181, last few years.

I have a complaint for poor electric power supply for our whole area bhatar rabindra pally, p. O-bhatar, p. S-bhatar, district - burdwan, wb, 713125.
We have many time complains to toll free no and also submitted application for non continuing electric supply of bhatar area, power was supplying by bolgona power house, a very bad power station by our experience of electric service that we getting​.

The...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Poor service and negligence from wbsed staff sonarpur

 samirdutta90 on Jun 5, 2017
Dear sir
My name is samir i am from sonarpur bhowmick park con id-115196751
(Son of mira dutta).. My complain no is - 9130614
Since yesterday night our electricity is not working because one of pool is break down very dengeresly we already informed the sonarpur electric but no proper response from their side...
Situation is very pathitic and dengeres to any time any accedent can took place so many time we informed then but no proper response... Sonarpur​ station manager also not there in the office
I don't know what to do people are fool in seek in my erea...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Electricity-load shedding and unscheduled power cut

 Debdut Biswas on Jun 3, 2017
Last few months, each day unwanted power cut happens, no public announcement. The power cuts are too bad that it's not consistent and sudden power up for few seconds and then again power down happens. Also if there are raining weather conditions with out any thunderstorms or lightning-bolt power goes down and stays even after more than as usual power cut remains. Believe me it's not normal load-shedding!!!...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Very low voltage, supply up and down intermittently

 sital001@yahoo.co.in on Jun 1, 2017
I am sital chandra mahapatra, consumer no-212025936, jamunabali - basantapur, abas. About 10 days ago supply was ok. Due to weather disturbance, some problem aroused. Linemen came and rectify in such a way voltage up and down started. Complaint several times, no rectification done but closed the complain as complied. I am not a political man.in the area some persons are enjoying the benefits of proper electric supply. I do not understand, why i am deprived. To whom shall i pray for this. They are advising me to make a group complain for a new transformer for my locality. If so why the company management...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Online payment problem

 Gopal Ch. Saha on Jun 1, 2017
Dear sir,
I am manjula saha, consumer no. 300844300. Today on 31.05.17 i paid my electric bill rs. 4716.07 by vidyut sahayogi mobile apps. My 1st transaction was failed, the apps shows that your transaction not made but from my icici bank the ammount was debited (Ref no. Wbsedcl_iici5399140178). Then i did my 2nd transaction, it was done and the app's shows your payment was under process.

So, please check. If you didn't get the 1st attempt ammount then please send a confimation so i can sent it my bank and they will refund the money...
Complaint comments  Read comments [1]Complaint category Internet Services

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