West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 1%
Submit a Complaint
557
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
480
down
182

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
1%
Complaints
557
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (85)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [Wbsedcl]

 sajalmsl on Sep 23, 2017
মহাশয়,
গতবছর এলাকায় নতুন ট্রান্সফরমার বসানোর সময় আমার বাড়ির সন্নিকট পোল থেকে ডাবল ফেজ থেকে সিঙ্গেল ফেজ করে দেওয়া হয় এবং বলা হয় নেক্স্ট সপ্তাহে বাকি পোলগুলোকে ডাবল ফেজ করে দেওয়া হবে।প্রতিনিয়ত ভোল্টেজ ড্রপ করায় আমরা বারবার অফিসে...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — fictitious bill without checking the meter reading

 dipendeychowdhury on Sep 22, 2017
I have got a fictitious electric bill which send me is too much high and also like to inform you that without checking the actual meter reading taken a fictitious meter reading. How and where your representative got such a fictitious meter reading send your representative and check the meter reading correctly so that i can get the actual bill of my consumtion....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — high bill charges

 Parthajc on Sep 19, 2017
I am (Consumer id-155053956) a resident of national park east, naihati & an active user of online payment for utility services. The electric meter reading scheduled during the end of july could not be taken as the person found the door closed on 27.07.17. My house required urgent repairs & we had vacated the same & had been staying close, in a rented apartment. I talked to the person responsible for recording the reading & he admitted that he had left a note of "door closed"for my address at the local office of wbsedcl. On approaching the office i found a bill was generated for 1029 units as on...
Complaint comments  Read comments Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [Wbsedcl] — low voltage for last one month

 Abhijit Sar on Sep 15, 2017
Dear sir,
I am the resident of nigan station, mangolkote, burdwan, writing you to bring your kind attention to the serious electricity problems in our area.
The problems are explained below.

1. Extreme low voltage.

2. Too much voltage fluctuations every day & night, which may damage our costly electrical instruments.

3.in the nighttime, problem is even worst, there is often too low voltage to operate fan, tv or some-times even cfl bulbs.

I hope you to keep a check on my complaint and do something about it and
Please...
Complaint comments  Read comments [1]Complaint category Home & Garden

West Bengal State Electricity Distribution Company [Wbsedcl] — voltage fluctuations due to old transformers.

 BanerjeeShital on Sep 12, 2017
Not able to live like this. Everyday face the same situation. No sufficient power between 4pm to morning. Several times informed in local electrical officials. But lathergic approach. Need immediate attention and resolution. Please look into it. Hope to get the revert asap
Consumer number is 100269943.
Contact number :8469744353.
Email : shitalbanerjee@gmail.com....
Complaint comments  Read comments [2]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — inflated bill

 Mira Chakraborty on Sep 12, 2017
Today we received a bill for the next 3 months amounting to 7600 inr. On what basis was the meter reading done? A person named dilip das claimed that today he came & did a meter reading & today itself he sent us a bill amounting 2600/- per month. On what basis is this bill or unit reading done? The maximum amount we have paid using ac since the last two years was 1800 inr per month. How can we be not sure that this man manipulated our meter reading and gave us a bill like this?...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — electricity bills

 Nidhi 1111 on Sep 9, 2017
I am a resident of gouripore, near naihati, 24 parganas both.

I want to bring to light that we receive 3 month's bill at one time.

However, these bills are advance bills. So today i received a bill for the months of september, october and november.

Now the reading of september or august has been assumed to be the reading for the next two months. So i have to pay more money for the coming 2 months, if i have used more power in september!

This is unfair.
It is a request that kindly send one month's bill at a time....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [Wbsedcl] — your website for online payment of bill is not working properly.

 Subrata Gangopadhyay on Aug 31, 2017
I am a registered consumer (Consumer no.232001753) and i used to pay bill online (Through net banking). This time i am trying to make the payment since 26th instant. But unfortunately i could not reach the second step. I am a senior citizen and can't go to the office to stand in a long line. If i do not use the "online payment" procedure, i will the benefit of it. Please solve the problem as soon as possible and oblige....
Complaint comments  Read comments [1]Complaint category Appliances

West Bengal State Electricity Distribution Company [Wbsedcl] — amount debited from bank a/c for electricity energy bii but acknowledgement receipt not generated while payment made through on line

 DKRshut on Aug 31, 2017
With ref. To above subject, it may pl be noted that my consumer id is 115028988 and the region is under garia electricity office of wbsedcl, kolkata-700084. While i was trying to pay my bill for 3 months together amounting rs 3967.40 (After1% rebate as allowed), though the total bill amount is rs 4015, on 29.08.17, the payment of rs 3972.12 was debitted from my state bank of india account maintained at mahamayatsla branch
The payment was made through net banking. The payment gateway chosen was billdesk. It is very sad that acknowledgement slip could be down loaded from wbsedcl website
Complaint comments  Read comments [1]Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — complaint against electricity theft in bhabta mandalpara. pin -742134.

 Nasiruddinsk on Aug 30, 2017
Respected sir,
As a responsible citizen i inform you that here in bhabta mandalpara. Pin -742134. Many people's are doing hooking (Theft) direct from electric line therefore everyday we face electricity problem. So please raid in bhabta mandalpara. For stopped electricity theft.

Under the circumstances i would request you kindly take necessary (Legal) steps.

Thank you....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — transformer for a project

 samareshdas1979 on Aug 30, 2017
We have submitted a file for transformer at our site name : prantik, plot 12/39, ideal school road, bandipur, rahara. We have submitted our application at supply office : rahara ccc dated 2/3/2017, memo no. 100379025/app_rect/01. We have been following since then but no reply from local office and from bidyut bhawan. Would request you to give us some soulution....
Complaint comments  Read comments [3]Complaint category Real Estate

West Bengal State Electricity Distribution Company [Wbsedcl] — very much time of a day power suppy stoped....and ni8 time voltage not sufficient....

 Animesh Dari on Sep 17, 2017
Sir/madam
Last 2_3 mnth shows a lot of time of a day power supply stopped for 2 or 3 hr...suddenly it goes to 6 to 7 hr...today 1.30 p.m se 6.30 tak loadsedding tha...at that time vi ha...
What is the problem WBSEDCL??????
Bill to time par hi date hu na...ato nahi ha ka free ma eletricity mil rahi ha...fault ho sakta ha...lakin is tara itna waqt...a konsa tarika hai...to fir hum log change kay hua purana dino se...sirf akto docate?????
Eletrice office par ph karo to kohi nehi utha ta he...kyu...uska vi to fars ha ph recive karna...24 hr duity data ha unlog...humra hak...
Complaint comments  Read comments Complaint category Society & Culture

West Bengal State Electricity Distribution Company [Wbsedcl] — low power

 Trisha2017 on Aug 24, 2017
Sir
From 5 mnts i face problem of low voltage. I several time phone for call doct and i get the solution as temporary. Next time i face same problem. Even i went chakdaha ccc and they told the problem will not happen again. I doing job in brp ccc and i am surprised that my home face such problem. Even on calling zm ccc nobody to take phone.
300278253...
Complaint comments  Read comments [2]Complaint category Employees

West Bengal State Electricity Distribution Company [Wbsedcl] — request to remove a banyan tree over transformer in our complex

 btapash on Aug 23, 2017
A very big banyan tree has spreaded its branches on the transformer installed in our flat complex. This is very risky and cause any sort of accident. Though it was informed earlier, but work has not been done. You are once again requested to remove the tree before it can cause any damage.

Address: srinath vatika
962, aghore sarani
Near bosepukur more
Rajpur sonarpur
Kolkata.. 700149...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — wrong billing and unjustifiably disconnection of electric supply

 SumanDutta on Aug 20, 2017
As per bill no 532000495960 dated 15 may 17, installation no 3447592 (Consumer id 300406924) was in accessible for two consecutive billing circle and an estimated inflated reading was charged. Where as the meter is placed at an accessible location at a height of 7-8 ft inside the shop since inception. The meter readings were taken from the same place since 2012-13. An application for correction of the bill was submitted on 19 jul 2017 and wbsedl representative visited the location subsequently for reading. Thereafter, no problem was intimated on my contact no given in the applicaton. Now, the connection...
Complaint comments  Read comments [1]Complaint category Other

Wbsedcl — voltage up-down problem

 bishalsarkar on Aug 17, 2017
Sir, in our area rabindra nagar, hamiltonganj, kalchini have low voltage problem during yesterday night. Please solv this matter i allready a complaint lodged in vidyuit sahayougi app. Yesteday night mobile van also coming in our area but not solved permanantely. Please solv this problem permanantely. Because our village have electric problem 2 or 3 days gap....
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [Wbsedcl] — double payment of single bill

 Debanjan Narayan on Aug 16, 2017
Sir, i (Narayan chandra saha) have paid my bill on 15th august through vidyut sahayogi app by netbanking. My id no. Is 313043260. The total bill amount is rs. 3842.00. But through the app in mobile the auto deduction amount of rs. 3797.19 deducted two times simultaneously. So, kindly refund my amount to axis bank account, as i have paid this amount from the s/b account no 912010060570371 from kandi branch (Ifsc code : utib0001404). Or the amount may be adjusted to the next bill....
Complaint comments  Read comments Complaint category Business & Finances

West Bengal State Electricity Distribution Company [Wbsedcl] — transformer change order passed but contractor wants money

 debayankarcontai on Aug 16, 2017
A 25 kv transformer replacing order passed at 01.08.2017 but the local contractor wants extra money from consumers... We inform this to local wbsedcl station manager.. But he dont take any step against this contractor... We are helpless... We complain this in wbsedcl portal (Complan docket no-9609375)... But no action or step is not taken against this complain docket no... Please do something... We are in power off condition... We are villagers we dont know what to do in this condition... We attached our scan copy of our order for changing transformer (Dekhali, khejuri, dist-purba medinipur, west...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — cancellation load enhancement quotation

 sanjoykrghosal on Aug 14, 2017
I have submitted online load enhancement quotatoin on 03/11/2015 and validity was upto 01/02/2016 (application no 1002966961). But due to some domestic mishap I could not deposit the amount within time. I was told to submit application for cancellation. As per advice Garia CCC), I submited the app on 26/04/2017 getting assurance that application will be cancelled within 2 momths. But the issue is still UNRESOLVED....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — stolen the electricity from electric poles

 sakilmollah on Aug 13, 2017
Electric theft from the electric pole dear sir, i am an anonymous person unwilling to disclose my identity for some security reasons. I want a strict legal action be taken by the officers of west bengal state electricity distribution company limited against some people in my locality who are thefting electricity from the local electrical poles every day. These people regularly theft electricity and they use to provide electricity to those people who don't have electricity on rent. Even they use for their regular activities such as loud speakers, wedding ceremony etc. If you will visit our area you...
Complaint comments  Read comments Complaint category Other

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