West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 1%
Submit a Complaint
473
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
211
down
103

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
1%
Complaints
473
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (72)

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West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care related pictures (72)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [WBSEDCL] — Regarding online link gateway from usa

 apurbabiswas on Apr 29, 2017
Dear Sir,
I'm writing of matter which I'm facing from past few weeks. Currently, I'm unable to open your official link(http://www.wbsedcl.in/) from USA. I live in USA for H1-B working purpose and I had continue paid my past utility bill of Indian home through online. Recently link does not work or it may issue of gate-way pass. Please suggest me how to pay my utility bill. My consumer ID: 101765668. Thank Apurba...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Low voltage since the morning today i.e. 29/04/2017

 joyram sarkar on Apr 29, 2017
Low voltage since this morning. Its summer season and in this situation its very tough to live. And this type of sutuation is coming very frequently i had called to wbscdcl many times but maximum time they didnt receive our call. We need a early resolution here as its impacting our daily live.

Vill rampur kharermath
P. O +p. S gaighata
North 24 parganas

Please resolve this issue asap...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — High Bill- no proper justification

 sanjib G on Apr 29, 2017
My name: Jhareswar Ghorai
My consumer ID is 223079831.
Address: Sherpur Milanbithi Etowaribar, Contai, WB- 721401.
Mobile: 9007034025

I am getting very high bill since last 6 months. In this month I got bill of 1069 unit and 324 for previous quarter. I have my domestic connection for about 15 years and I have never seen this type of huge bill earlier. I have not increased loads by any means rather I have stopped using some electric appliances. You can check my consumption history. I gave a written complaint to the local office on 18-JAN-2017 and also spoke to...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Excessively high electricity bill

 ankit213910 on Apr 29, 2017
Bill for February, March, April 2017 was only Rs 1672. But for May, June, July, The bill has jumped to around 23000.

Despite the use of same equipment in the house, how can the bill be so high??
There is an issue in the meter. I have lodged a complaint in WBSEDCL office in Saltlake near Tank no. 16 on 25 April, 2017. Action is yet to be taken.

My consumer ID is - 122007486...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Electricity theft

 Debdas Khan on Apr 27, 2017
To
Wbsedl

Sub: complaint about theft of electricity.
Dear wbsedl,
I am an anonymous resident of vill - chandipur. P. O - taradaha, p. S - klc. Dist - south 24 pgs. Sir my complain is not anout any particular person. Neither it meant for bringing vengeance. Yet sir 98 percent of my villagers dont have legal electricity connection. They obtain electric by means of hooking. Some of them are poor. Yet some have sufficient means to obtain electricity by way fair and legal. But they dont do so because they dont want to. My request to wbsedl please atleast visit our...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Complaint against an unknown person who claimed as supervisor of suri wbsedcl office

 junedkabir on Apr 27, 2017
Sir,
I, the undersigned, Ex-Public Prosecutor of Birbhum District from 1992 to 2010 do hereby lodge a complaint against an unknown person who came to my house, situated at Puratan Line para near Moumachi Kali Mandir at Suri town on 22-04-2017, Saturday at 1.30 P.M while I and my wife was performing noon Namaj (Prayer) and my son was taking bath in the bathroom, rang the bell. We could not response the bell at once as we were engaged in prayer of Namaj. However, my wife open the door and saw the said unknown person who claimed to check the previous Electric Bills and meters of my house ....
Complaint comments  Read comments Complaint category Employees

West Bengal State Electricity Distribution Company [WBSEDCL] — No supply power

 Bina@9143 on Apr 26, 2017
To,
The chairman
West bengal state distribution company limited
Vidyut bhavan
Block - dg
Sector-ii, bidhannagar
Kolkata - 700091

Sub: no power supply

Dear sir,

I am sabina yesmin (Consumer no.-100486450, installation id: 8752038) to bring to you kind notice the fact that my family is facing a lot of problems for no power supply from 22.04.2017 to till today.in my locality just one light post is here and officially six houses electricity line are connected from the post. And also the post is connected with a...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — No power supply for last 48 hours

 Sudip Paik on Apr 24, 2017
Myself Ramanuj Paik, consumer no 112201968 under saharar hat substation of wbsedcl.
I would like to inform you that, there is no power supply in our village I, e Aoyashberia paschim para since Saturday afternoon. Though the other villages in our locality have the power. In our village the senior persons and the children's are the worst sufferers. 48 hours without electricity is as shameful as ridiculous . So please think about it and do the needful as Early as possible....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — No electricity for last 24 hrs

 Shre Mann on Apr 23, 2017
Dear sir/madam,
This is to inform you that for last 24hrs there is no electricity in Bawali South 24pgs, nodakhali ps, bhetkakhali gram.
Request you to pls look into the matter & do the needful as the weather is too much hot.
Kindly look into the matter without ignoring the same due to short complain.
Thanks & regards
SHREEMONTO MANNA
8017127824...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — No power due to sagging of wire at electric pole

 KOLKATA AND WESTBENGAL on Apr 21, 2017
No power complaint has been registered to wbsedcl : 7712574 dated 20.04.17 time11:04 am.

Nobody is attending the above complaint from yesterday. Maintenance vehicle is roaming within 2 km from our home but they didn't attend the complaint after 24 hrs also. I want to know what is the problem / factor is influencing for not attending the registered complaint....
Complaint comments  Read comments [1]Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Electricity bill for Jan - March 2017 - Non receipt of bill

 Dipak Kundu on Apr 12, 2017
My Condumer ID is 100166431. The last invoice no. 462001004254 was last received & payment made through ECS. I have been constantly following for the bill for Jan - March 2017 but the electricity bill is still to be received till date. As I am paying through ECS, I am afraid to miss the rebate for not paying timely. Several occasions tried to contact customer care at Pailan office, as usual no takers. God bless WBSEDCL. Please help to receive electricity bill for timely payments for paying as responsible citizens of the country....
Complaint comments  Read comments [1]Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Excessive load shedding

 Sudhanshu Sekhar Saha on Apr 9, 2017
Excessive loadshedding in mothabari, malda...in 24 hour of the day 12 hours power remains cut off, whereas nearby kaliachak area only average 3hrs power remains cut offf. It is bcos kaliachak ss is afraid of kaliachak people who torched the police station in jan2016, and mothabari ss being never prodded by sleeping mla sabina yeasmin, is sleeping all day in his inverter-operated room!!!...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Consumer No. 513060864 - Current Bill January to March -2017 not received.

 Nitya Gopal Sarkar on Apr 6, 2017
Dear Sir,

Electricity Bill not received from Meter Reader but I have paid regularly online payment. Kindly let me know whether any bill is pending against my Consumer ID 513060864.

With regards,

Yours faithfully,

(Nitya Gopal Sarkar
Consumer ID No. 513060864
Satyam Apartment, Rabindranagar, Asansol
email : ngsarkar1976@gmail.com...
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [WBSEDCL] — Disappointed with the service of chaitanyapur customer care

 Barnalimaity on Apr 5, 2017
I have lodged a complain against docket no. 745929 of not having power in my house as the electric wire has been disconnected from the pole in front of my house . But till now i.e. 4 p.m. of 05/04/2017 no one has come to the spot. When I called up the Chaitanyapur customer care (03224-286222)today for the status of my complain he was unable to provide the same. He gave the no. of person(9476432499) to be contacted. When I called him he pretended like that he did not have any information about my complain. Later he told he is busy in an emergency work. More than 20hrs. has been passed that we are...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Have not received the receipt of my electricity bill..Still showing unpaid.

 Stabak Sengupta on Apr 5, 2017
My consumer ID is155087809, I've paid an amount of Rs 1635 online for my electricity bill from the WBSEDCL portal, on 31st March 2017.I've not received any receipt for the same yet.The amount Rs1635 is already debited from my bank account for WBSEDCL, I got the confirmation too from my bank.But when I'm checking the status of the bill it is still unpaid..Plz help regarding this.....
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Very very low voltage in my area

 Ujjal Bhakat on Apr 4, 2017
Sir, I m a simple citizen of village-lohapur bazar, post-lohapur, dist-birbhum, pin-731237, i m paying my electric bill regularly, but unfortunately for last 15 days there is very low voltage even only 30 to 50 volt only so there is no drinking water and its create big problems for us.people said that electricity is illegally used in the fields for farming with cut money of some people from electric offices .Sir i expect you should take this matter very seriously and solve the matter as soon as possible....
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Payment done but receipt is pending on Vidyut Sahayogi app

 Subhadeep Chowdhury on Apr 3, 2017
I just paid my electricity bill through Vidyut Sahayogi app today but when the transaction was complete it showed me error to redirect page but the amount was deducted from my bank account. I paid a total of Rs.2419 via Billdesk while checking out. But the app is showing the bill is pending, though I got the Invoice number: 430005210959.

Here's the full details:
Invoice number: 430005210959
Bill Month:
APR2017-JUN2017
Amount paid:
2419.00
Date of payment:
03.04.2017 10:51:55
Transaction status:
Pending
Payment Gateway:
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Bill not generated

 Subhajit Maji on Apr 3, 2017
I Sri Subhajit Kumar Maji residing at Meena Sangam, Dasdrone Rajarhat Kolkata 700136 applied for service connection at my flat no c/2 the application no.being 1002110040 quotation was generated and amount deposited on 04.08.2014. Meyer no.B2675415 provided. But despite several reminders no bill has been received. Kindly guide me how I can get bills to pay.
Subhajit Kumar Maji
9674859775
majiboi123@gmail.com...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Load shedding

 Mimikar on Mar 31, 2017
I want complain against load shedding in our area. I am residing in Chittaranjan. S.P.North is the area. It's a daily habit of our area electric office to do load shedding without any reason & at any time of day for a long hour & its occur more than 2/3 times in a day. We made so many complaints against this but there is no change. It's very much difficult to stay without current in this scorching hot weather.
So I would like to request you to have a look in this matter....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — There is no form available for consumer

 sanjay poddar on Mar 29, 2017
I want to get permit for aircondition (AC) in my home from bally electricity department.
but there is no form available to fill up and get more extra watt in my home.
there is nobody did help me to get this extra voltage ideas.
now they said come after 3rd april
they will harrass us again and again but till now nothing any solve .
please help me to quick increase my watt in housing estate area for me.
otherwise my air condition machine will be waste of money for me....
Complaint comments  Read comments Complaint category Law & Civil Rights

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