West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 2%
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597
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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195

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
2%
Complaints
597
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (95)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [Wbsedcl] — amount deducted from bank but not credited to wbsedcl, failure of transaction but no money refund till date, transaction id: lsbi5856088430

 shyamal.chand@sbi.co.in on Jan 14, 2018
Sir,

I have made a quotation payment (Application no. [protected], for new connection) of 2nd december 2017 for 4917/- via billdesk payment gateway, for wbsedcl. Amount got debited from my bank account but still showing payment remains in pending stage in wbsedcl portal. I contacted wbsedcl, but companies responding that payment is pending..

Wbsedcl (Siliguri power house ccc) informed that the said payment has not been received wbsedcl system, amount not shown in wbsedcl account.

I have paid my quotation amount for new connection on 02.12.17 through billdesk...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — defective energy meter, requires immediate replacement with a new one.

 Bidesh Bhusan Das on Jan 11, 2018
Sir,
My electric consumer id :[protected]. Since last one year, bills are not being issued by talpukur customer center center, muktapukur barrackpore regularly on quarterly basis. They sometimes issued bills but the same were prepared on the basis of estimated reading, which are absolutely wrong.
I approached them several times personally as well as telephonically and lastly by sending letters to them through speed post. But no fruitful action was taken up to a considerable time for more than 08 months.
Ultimately on 18 th october 2017, they replaced the defective energy meter...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — not able to login and navigate user account

 ranajit1988 on Jan 10, 2018
Hi
I am not able to login as consumer in www.wbsedcl.in with my login credential. When i am giving credential, its always navigating to only one page with error message: "no portal roles are assigned for this user. If this problem persists, contact your system administrator."

I tried to contact the 24x7 helpline of this company. But they are not able to solve the problem.

I need to pay my bills immediately for this consumer. Hence please solve the login problem as early as possible.

Jitendra paul (Consumer id:[protected]

Regards
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — abnormally high bill

 gayeshpur on Jan 9, 2018
Consumer id[protected],
In morning time red light of meter blink very fast where the main switch is on/off its continually blink. I complainted many time, but representative just visit and go, they can't do any thing for rectified the problem. Last one year i am trying to convince, but they did not try to resolve my problem last six months i supposed to paid rs. 18000.00, i belong to a lower middle class family. How can i manage this huge amount every time i request please change the meter and give some refund/ compensation for the same.. Mob [protected]...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — bills are not being issued in time. sometimes issued but prepared with assessed/estimated meter reading.

 Bidesh Bhusan Das on Jan 5, 2018
Meter is defective since long time ago. Complaint lodged several times by telephonic conversation, personal approaches at talpukur ccc located at muktapukur, old calcutta road barrackpore, kolkata - 700123, by sending letters through speed post since. Feb 2917 for replacement of defective meter with a new one. But no +ve response was received. Lastly, on 18th october 2017, meter replaced with another one. But the officials now came to note down/record meter reading for preparation of quarterly bill for the period from january to march 2018, told the care taker (Watch man) of our apartment (Shyamnilaya,...
Complaint comments  Read comments Complaint category Other

WBSEDCL — bills are not being issued in time. sometimes issued but prepared with assessed/estimated meter reading.

 Bidesh Bhusan Das on Jan 3, 2018
Energy meter defective since long time back. After several approaches, on 18 th october 2017, meter was replaced with another one. But the same is also defective as per opinion of wbsedcl official, who came to record meter reading for the period from january to march 2018. Meter requires immediate replacement as bills are sometimes issued but that prepared after taking assessed /estimated meter reading. My consumer id :[protected] under talpukur ccc....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — electricity meter damage & received faulty bill

 M.rihaan on Dec 31, 2017
Dear sir, /mam,

I have received electricity bill of amount rs.36253.00, where this meter is found to be faulty since last 8 months.

Consumer no[protected]
Meter no - t2263472

We had discussion with station manager, he straight away forcing to pay the whole amount.

No one is residing at (Soumya singh. Ps ixora, flat -6/4d, gouranga nagar, jatragachi, newtown kolkata 700159) since last 7 months & still the faulty bill has been sent to us.

I had no clue how this is happening. We are not getting any support from the...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — hooking and stealing

 Jagdulal on Dec 30, 2017
Ami prottek din hook lagiye current churi kori, parle ja korar koris. Ami hook lagiye choper dokan chalai. Payradanga, gramer naam: ukilnara dakshinpara, naba nabarun sangher kache ami prottek din sondhyar somoy sare 6 ta theke dokan di ebong hook lagiye bulb jalai. Ami b j p r supporter ebong cadre, amake ke badha debe? Je badha debe ami tar gala kete phele debo. Ja korar ta kore nis. Ami choper stall lagai thik naba nabarun sangher samne balir bhurer samne. Amar naam thikana ne, jagdulal biswas, s/o - adhir biswas, village — ukilnara dakshinpara, post office — pritinagar, dist — nadia, pin...
Complaint comments  Read comments Complaint category Food

West Bengal State Electricity Distribution Company [Wbsedcl] — bill amount has not credited for non successful payment via vidyut sahayogi app

 Dipankar Sinha Roy on Dec 30, 2017
I am a customer (Id.[protected] under wbsedcl, krishnagar, nadia, paid my bill of rs.3410.51 of the month january 2018 through vidyut sahoyogi app via axis bank net banking on 5.12.2018. The transaction was unsuccessful, but the said amount has been deducted from my bank a/c. The bill later paid on 9.12.17.
Time and again, i mailed the crm cell and talk to officers in wbsedcl krishnagar office, send bank a/c details, lodged complain in docket no. 13148165 on 8.12.17.
But the amount has not been credited back in my a/c. Kindly do the needful so that the amount is credited to my a/c...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — no power to submersible - impacted water supply to irrigation

 tsghosh1 on Dec 16, 2017
I have a commercial consumer id[protected]. We complained against no electric supply to the submersible linked to this consumer id. Every time we contact office to follow up the status they generate a docket number. We have 3 docket numbers 13063093, 13119972 and 13137620 between 29/11/2017 and 07/12/2017 but the problem not solved. Submersible is used to supply water for irrigation into approx. 3.5 acres at the moment which is badly impacted. Please do something to restore electric supply asap....
Complaint comments  Read comments [2]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — no power to submersible - impacted irrigation

 tsghosh on Dec 16, 2017
I have a commercial consumer id[protected]. We complained against no electric supply to the submersible linked to this consumer id. Every time we contact office to follow up the status they generate a docket number. We have 3 docket numbers 13063093, 13119972 and 13137620 between 29/11/2017 and 07/12/2017 but the problem not solved. Submersible is used to supply water for irrigation into approx. 3.5 acres at the moment. Please do something to restore electric supply asap....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — changing of damaged cut outs of transformer of puspanjali apartment, nutandihi, jhargram

 kalyan kumar mitra on Dec 13, 2017
I am complaining this on behalf of all the inhabitants of puspanjali apartment, nutandihi, jhargram,

Our. Transformer cut outs which was supplied by west bengal state electricity distribution company limited has been fully damage since 6 (Six) months. Heavy sparking is occurring from those places and our electrical home appliances can damage at any time. When i am complaining the concerned department they are just sending person for temporary repair. On dated 13.12.2017, again it was heavy sparking in our flats and i was complain to the toll free number of wbsedcl and complain number...
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — transformer

 Sksahab on Dec 9, 2017
Dear sir,

My application number [protected]. Consumer id[protected].

My transformer's work has been closed for a long time our officer here says it will take time, but how long? It has been ten months since i finished the whole money, but the work was not completed. I think the work was deliberately closed. Please see the subject a little please....
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — do not comming bill

 sanjoy1989 on Dec 6, 2017
This is sanjoyroy frompalashan here by inform you that i am a customer of wbsedcl.
My consumer id is [protected]
Connection year 14/09/2012 time 15:05 pm
Receipt no-12870
Raina
Collector code-05
Counter no-03
Sl no-0287705
Book no-a12
Customer name-bijoy basanta roy
We are not received any bill due 2012 to till date.
Kindly checkvthe problem and solve it as emmediate effect.

With regards

Sanjoy roy
S/o bijoy basanta roy
Palashan
Raina
Burdwan
713424...
Complaint comments  Read comments Complaint category Home & Garden

West Bengal State Electricity Distribution Company [Wbsedcl] — paytm payment gateway problem, payment getting stuck, amount debited from bank

 bhanu717 on Dec 3, 2017
I have made a bill payment of 13th november 2017 for 4177/- via paytm payment gateway, for wbsedcl. Amount got debited from my bank account but still payment remains in pending or failure state. Please assist me in this regard. I contacted wbsedcl and paytm but both companies are not responding to my requests repeatedly.

Application no: [protected]
Consumer id:[protected]...
Complaint comments  Read comments Complaint category Banks

West Bengal State Electricity Distribution Company [Wbsedcl] — new electric connection

 Karan Mukherjee on Nov 30, 2017
Sir,
I am manoranjan gain i had no electric connection to my house so i went to electricity office of haroa. And the officer told me the you shouldhave apply for a new electric connection through online. So i had no experience that how to apply the online application. Even i went some d.net were not able to apply this. So had no choice that i applied myself to the computer of another. And i made a big mistake. That i have applide a wrong electric conection to online. So i want to cancel the conection.
Please help me to do this.
And the application no is [protected]....
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — meter replacement

 banikkaushik on Nov 24, 2017
I would like to inform you that may meter is not working from today onwards. There has been no meter reding
Under the circumstances, i request you to send your men to replace the defect meter at your earliest convenience, so that may be correct reading of the meter and the correct electric bills are prepared thereof..
So, i request you to install a new meter immediately....
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — dispute payment not refunded from wbsedcl

 Dhruw Sharma on Nov 16, 2017
Dear sir
After making payment well before due date against my (Sept - nov17) bill amount of rs 15383 which transection was successfully completed on 2th sept 2017. On 13th nov when one of your employee came to my house for deactivate my connection that time i came to know my amount is showing outstanding at your end.
Then i meat one of your sr. Manager mr biswajit mondal at your teghoria office & he suggested to make payment in cash instantly otherwise we will deactivate your connection. So as per his suggestion i made payment in cash which cash deposit receipt is attached herewith....
Complaint comments  Read comments [2]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — electric meter replacement (not working) - consumer no.223085278

 Ratan Karan on Nov 15, 2017
Dear sir,
This is in continuation of my letter dated. 20.09.2017 for charging excess electricity bill charged by you
In the matter of consumer no.[protected], reference online complain no.11469386 dt.01.09.2017 &
Call centre complain number :[protected] & number12918111 dated 15.11.2017.

In spite of my regular complain that you are wrongly charging electric bill on me/us. I am a very marginal
Earning person and taking burden of my entire family liability, it is not feasible for me to pay additional
Burden of electric charge.

I once...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — abnormal bill regularly for two cycles

 Debopam Chatterjee on Nov 14, 2017
Dear sir / madam,
I am facing high abrupt electricity bill for last 3 cycles. My consumer id is[protected].

First problem occurred on april 1st, 2017 when the bill was generated for april-jun, 2017. The bill amount was above 16000 for 3 months and the units consumed was showing as 1834. Which was abnormal since the last 3 cycles before april, the unit consumption was 195 and the bill amount used to[protected] and maximum 2000 inr. But the apr-jun, 2017 cycle, the bill was very high. I complaint the whole thing to my baguiati station. Initially they did not do anything other...
Complaint comments  Read comments [1]Complaint category Utility Services

Recently Discussed

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West Bengal State Electricity Distribution Company [Wbsedcl]
amount deducted from bank but not credited to wbsedcl, failure of transaction but no money refund till date, transaction id: lsbi5856088430
2 days ago
West Bengal State Electricity Distribution Company [Wbsedcl]
defective energy meter, requires immediate replacement with a new one.
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not able to login and navigate user account
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West Bengal State Electricity Distribution Company [Wbsedcl]
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bills are not being issued in time. sometimes issued but prepared with assessed/estimated meter reading.

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