West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 2%
Submit a Complaint
580
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
544
down
191

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
2%
Complaints
580
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (92)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [Wbsedcl] — dispute payment not refunded from wbsedcl

 Dhruw Sharma on Nov 16, 2017
Dear sir
After making payment well before due date against my (Sept - nov17) bill amount of rs 15383 which transection was successfully completed on 2th sept 2017. On 13th nov when one of your employee came to my house for deactivate my connection that time i came to know my amount is showing outstanding at your end.
Then i meat one of your sr. Manager mr biswajit mondal at your teghoria office & he suggested to make payment in cash instantly otherwise we will deactivate your connection. So as per his suggestion i made payment in cash which cash deposit receipt is attached herewith....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — electric meter replacement (not working) - consumer no.223085278

 Ratan Karan on Nov 15, 2017
Dear sir,
This is in continuation of my letter dated. 20.09.2017 for charging excess electricity bill charged by you
In the matter of consumer no.223085278, reference online complain no.11469386 dt.01.09.2017 &
Call centre complain number : - 11469634 & number12918111 dated 15.11.2017.

In spite of my regular complain that you are wrongly charging electric bill on me/us. I am a very marginal
Earning person and taking burden of my entire family liability, it is not feasible for me to pay additional
Burden of electric charge.

I once...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — abnormal bill regularly for two cycles

 Debopam Chatterjee on Nov 14, 2017
Dear sir / madam,
I am facing high abrupt electricity bill for last 3 cycles. My consumer id is 100269749.

First problem occurred on april 1st, 2017 when the bill was generated for april-jun, 2017. The bill amount was above 16000 for 3 months and the units consumed was showing as 1834. Which was abnormal since the last 3 cycles before april, the unit consumption was 195 and the bill amount used to 1000-1500 and maximum 2000 inr. But the apr-jun, 2017 cycle, the bill was very high. I complaint the whole thing to my baguiati station. Initially they did not do anything other...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — illegal bill raising

 Tanmay Jana on Nov 13, 2017
Dear sir/mdm,

Consumer id is 200347102, name-bela rani jana, since 5th june'2017 we're not using the electricity but on 26.08.17 we've paid 828.57 & recently a bill of rs. 743 has been generated, requested to plz look out the matter and provide us the bill for minimum chgs. & hope the bill will be rectified.. Your co-operation will be highly appreciated.

Looking further for your necessary action on this matter.

Regards,
Bela rani jana
90510-37700...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — electricity over billing

 Simanta100 on Nov 13, 2017
Consumer id-514076709

My current meter reading is approx. 3600 whereas in recent electricity bill the reading displaying as 4455. Due to this wrong information electricity board charging extra approx rs 2000/- and they are saying if i don't pay the amount they will disconnect my connection.
Please let me know what i should do in this situation....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — complaint against electricity bill (regarding excess bill for the months from aug 2017-oct 2017)

 MANISH GOND on Nov 11, 2017
Sir/madam


Myself binod gond s/o mohan gond resident of railpar k. T road tari mohalla, near kali mandir asansol-2, pin-713302, consumer id:-500783064 ; installation no. :- 16074180. We received the electricity bill for the quarter period of aug 2017-oct 2017 and i got shocked when i saw the bill i. E. For rs 19882 showing consumption of 2058 unit of electricity which cannot be possible because we have very few electric appliances i. E. 2 fans, 2 tubelights and 1 television. Our previous consumption are as follows :- november 2016-january 2017=110 units ; feb 2017-april 2017=80...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [Wbsedcl] — electric bill payment pending

 Jahidmahmud sarkar on Nov 10, 2017
Sir i have made a electricity bill payment through sbi internet banking transaction id igaciovbd4 my balance has been deducted but bill has not been paid yet this bill has been peding still two days i am a business man i have a computer shop so all people give their bill through my computer bt this bill has not payment yet so i fell very tension what can i do i can not understand sir my bill amount is 4686 rupees pls refund my bill and help me i will be very proud if u refund my bill pls sir i am a new business man i belong very poor family pls sir kinldly help me please pls...
Complaint comments  Read comments [1]Complaint category Banks

West Bengal State Electricity Distribution Company [Wbsedcl] — bill reding collector unprofessional behave with my family

 SEKH FIROJ on Nov 6, 2017
Sir,
My consumer id - 512172828
West bengal state electricity
Distribution company limited.

Bill reding collector unprofessional behave with my family.
Bill reding collector name is sapan ankure
Sapan meny time unprofessional behave meny family in my village.
Address - billagram barabelgona aushgran burdwan - 713141
My number - [protected]
Please take action agents electric bill reding collector sapan....
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — incorrect electric bill

 ritesh das on Nov 6, 2017
I am not staying at my home for a long time and not used the electricity but all of a sudden i got a bill of rs 1250. Last time i had to give the basic fee of rs 80 but why suddenly i am been given a bill amount of 1250??? Is that a joke??? I have to pay for a service which i m not using???
Consumer id - 115131265, invoice no-508001007173. Name - gour ch das.
Please waive off my bill amount and i m ready to pay the basic charge....
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — snapped overhead wire

 Amitava Chakravarti on Oct 29, 2017
In the storms parts of trees along the cd park gets broken and falls on the overhead electric wires. The wires then keep sagging and this morning a tata 407 while passing underneath snapped the wires which are now lying across the road in front of cd block community centre. Cars now cannot pass through without trampling the wires which hopefully are not live anymore. The wires should immediately be made ok to avoid the danegr of electrocution....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — misbehaving

 pratikbiswas803@gmail.com on Oct 20, 2017
I am prasanta biswas. Consumer id-100790137. I called customer helpline of wbsedcl on [protected]. I called regarding no power in my area. He misbeaved with me. He asked me regarding my landmark and i also answered him but he told me that that landmark was wrong and also misbehaved with me regarding this and many other things. He talked with me very badly. His language is unexpected to me....
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — no action taken against complain

 Naren Konar on Oct 14, 2017
Dear team,
I book a complain on 10.10.2017 regarding no power at total kamalpur village due to transformer isolater problem. Complain no is - 12417649. But till now no action taken. Today i call at patradayar office ([protected]) but they are unable to provide any tat. Simply they answer that call has been assigned to concern team. This is too delay response from wbsedcl as a total village is ipecting. Also the behaviour of the person (At [protected]) was too much bad. Need urgent resolution....
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — what is the charge of electricity thief

 mou2108 on Oct 11, 2017
How much wbsedcl has right to charge on electricity thief. Please provide complete details of anywhere in west bengal. I want to know about the real price. Because they charged me a lot. Where it's not my fault. I am not the guilty one. Just because of it has found similar to stealing they charged me unbelievable. Where i am not the guilty one. It was an accident. They have checked my monthly bill.. There is nothing.. Still. Let me know. Who much wbsedcl can have the right to charge. How much they can ask for legally....
Complaint comments  Read comments [2]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — electric supply not available since last 30 hours

 rakeshmalik08 on Oct 10, 2017
Please note that in my area electric supply is not available from yesterday, and we are unable to contact sub-division office also complain has been registered.
Consumer id is [protected]
Rakesh malik
Mobile : [protected]
Vill - biswewswarbati, p. O - basubati, p. S - singur, dist - hooghly.

Also please note that the service is very poor in our area, power cut used to happen each and every day and most of the time if any technical failure occurred, same day rectification not happen....
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — no electricity for more than 24hrs

 Kuntal24 on Oct 10, 2017
This is to inform you that there is a huge concern from the residential area of hridaypur (Pin - 700130) that we are out of electricity for more than 24 hrs. We tried to contact our local office, but they are not picking up the call and the customer care is also not taking any complaint hence request you to kindly take an urgent action and resolve the issue as there are some patient also who all are require some medical urgency which is related to electricity....
Complaint comments  Read comments [1]Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — power outage

 Soumyasubhra Sinha on Oct 10, 2017
An outage of power since sunday night 1 am. Power resumed from 8.30pm to 12.30 am monday night and then again load-shedding as i am emailing you now (Morning of tuesday 9.30 am). Toll-free (19121) is busy always, so can't even make a complaint, customer service of the area has no news or information, even the station manager has no information. Nobody attends the call from zonal, regional or divisional offices of wbsedcl. We are suffering heavily for last 24 hours yet no response from authorities as if it's a mere cause. Most important part, most of the area's in barasat had resumed power since...
Complaint comments  Read comments [1]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — load shedding all day

 AmitabhaK77 on Oct 9, 2017
Sir/madam
The power has been gone since yesterday night on 9/10/2017 since after 12 am and has not returned for more than an hour all day today. This problem is shared by not only me but the entire hridaypur area is under an almost blackout, except for a minutes every few hours or so. Since, the power came for a few minutes i would have to assume that the problem is not at my end. And we need electricity soon. This is not the middle ages that we can be indefinitely without electricity. The phones have lost charge, the inverter is out, no supply water all day, some torture this is.
Kindly,...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [Wbsedcl] — bill not paid but amount deducted from bank account

 Bijay Kumar Biswas on Oct 7, 2017
Dear sir/madam, i am bijay kumar biswas paid three different electricity bill on 11/08/17 through wbsedcl quick pay. Three bills amounts are dedicated from my bank account but bills are still due. Bill details are
1. 301123459 amount 457.78
2. 334073425 amount 484.47
3. 334019468 amount 1523.97
But 301123459 and 334073425 consumers bill has paid through airtel payment bank.

Please sir solve these problems as soon as possible....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — low voltage of electricity

 Manoranjan Bhaya on Oct 5, 2017
My name in dayamoy bhaya resident of lalganj, p. S-asansol north, dist - west burdwan. I have a comercial connection of electricity. I not get full votage from electricity bord. After 5 p. M. Voltage shown below 140 volt. And before 4 pm bellow 180 volt. But i paid quarterly near about rs.50000/-. I complain to cc burdwan many times through mobile app but not solve....
Complaint comments  Read comments Complaint category Business & Finances

West Bengal State Electricity Distribution Company [Wbsedcl] — unable to pay bill online

 RaviShrey on Oct 5, 2017
I have received bill of 15546, which is incorrect
1. When i login to pay bill it shows no outstanding amount
2. The bill is incorrect as no one lives in the flat. I have already submitted online and offline complaint regarding this
3. If the bill is correct, it is a case of meter tampering, electricity theft
4. My connection hs been incorrectly cut...
Complaint comments  Read comments Complaint category Other

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