West Bengal State Electricity Distribution Company [WBSEDCL] — Change of Tariff : Consumer Id[protected]

Address:

Office : Nabagram , Hooghly -712246 ;

Applied for change of Tariff from Commercial to Domestic on 07/10/2020 but no information from your end has been received. This is a connection to a flat. The Promoter somehow got connected Commercially. But no commercial activities are there . All the flats are now connected to their individual domestic meters. This meter is extremely used for common lights, escalator and water pump only. Today I went for query but the Station Manager refused to talk to me. The receiving clerk found the application . The operating official told me it's not possible to change the tariff .Here is my question . Why the application was accepted ? If it is not possible then why I have not been informed in this six months ? Why the Station Manager behaved such a way to avoid the same ? What's your customer service ?