West Bengal State Electricity Distribution Company [WBSEDCL] — Disconnection of electricity without any official written notice

My residential electricity was disconnected today forcefully with threats. However, there is no written notice/intimidation for the same in my email or by post. The details are -

Customer ID[protected]
Payment due - Rs. 19749

We do pay our bills regularly (which can be verified by our payment history), last dues are skipped by mistake. But, this harassment of the genuine customer is unacceptable, and demands for proper compensation.
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West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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    West Bengal State Electricity Distribution Company [WBSEDCL] Phone
    +91 33 2359 8128
    West Bengal State Electricity Distribution Company [WBSEDCL] Address
    Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan, Kolkata, West Bengal, India - 700091
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