West Bengal State Electricity Distribution Company [WBSEDCL] — no electric connection

Failure of neutral connection. We do not have electricity right now. Please send someone to sort out the problem as soon as possible. We had our private electrician to look at it. He told us about the failure of neutral connection but was unable to provide any kind of solution and asked us to contact wbsedcl as soon as possible but the customer help line kept saying busy. We can't go on without electricity much longer and if it is not fixed soon enough we might have to take some other measures.